Graduate Helpdesk/Contract Administrator at Rapid Facilities Management Limited

Rapid Facilities Management Limited - We have over eighteen years of building services experience, both local and international which we deploy for the smooth and efficient running of your office, factory, hotel, hospital or other buildings. Our relentless pursuit of best practice means you can focus on your core activities whilst we take away the hassle of running your buildings.

We are recruiting to fill the position below:

Job Title: Helpdesk/Contract Administrator

Location: Lagos

Job Description

• Responsible for recording, maintaining and reporting on all the company's contract and non-contract FM activity, making use of the CAFM/CMMS system as well as good communication and administrative skills.

Duties
Specific duties Include:

• Planned Maintenance (PPM)
• Maintaining the contract database (CAFM / CMMS) recording, updating and reporting on all customer, site and equipment information
• Administer contract setup, expiry and renewal
• Administer timely invoicing of all PPM contracts on the system
• Assist Ops Mgr. in planning/scheduling of PPM tasks / works orders (WO)
• Assist Ops Mgr. in engineer work scheduling and job allocation
• Monitor WO progress on CAFM and provide early warning to Ops team to prevent overdue jobs
• Liaise with customers to notify service visits, arrange engineer access and generally facilitate the smooth & timely delivery of PPM services

Reactive Maintenance & Helpdesk Service:

• Provide a helpdesk service logging customer calls / emails for reactive faults
• Monitoring and following up on reactive jobs/ work orders with the maintenance teams to ensure timely completion and feedback to customers
• Maintain all job records (quotation/job start-up/completion/invoicing) to ensure accuracy, customer satisfaction and maximization of company revenue
• Collate job quotations / receive reactive job requests from contract customers
• Issue job numbers for live jobs and ensure job budget is received from Ops Manager
• Set up job on system &raise required requisition for materials
• Disburse petty cash / raise payment requests to ensure prompt performance/delivery of jobs
• Monitor job completion and confirm to/with customers
• Maintain sufficient paper trail (PO/signed completion sheets/etc) to back up sales invoices
• Raise sales invoice upon completion and close jobs
• Liaise with accountant / customer to ensure collection of payment
• Producing both system and ad-hoc reports for customers and management as requested

Qualification

• Must have minimum of HND/B.Sc in any discipline.

Experience:

• Minimum of one (1) year experience in a helpdesk or service support role in a telecommunication, facilities management company or similar service organization.
• Sufficient experience working in a service delivery role

Technical Skills:

• Experience in the use of Microsoft Windows/Microsoft Office as a user
• Experience of use of customer service software or helpdesk software

Organisational Skills:

• Problem solving skills specifically root cause analysis
• Able to work effectively in a busy office environment
• Good organizational and time management skills
• Commitment to delivering a high standard of work

Person Skills:

• Strong interpersonal skills, able to deal effectively with people at all levels
• Good written and verbal communication skills
• Professional and confident telephone manner
• Consistent high level of customer care and responsiveness
• The ability to work effectively within a team

Application Closing Date
7th September, 2015.

How to Apply
Interested and qualified candidates should send their CV's to: [email protected] and the subject should be "Helpdesk/Contract Administrator"