Retail Fashion Associate at a Luxury Fashion Brand - WorQulture

WorQulture is aninstructional design company specialised in developing systems, processes and learnings that encourage employee development and productivity.

We are recruiting to fill the position below:

Job Title: Retail Fashion Associate

Location: Victoria Island, Lagos
Employment Type: Full-time
Working Days: Mon - Saturday (Alternate Saturdays)
Working hours: 9am-7pm

Job Summary 

• Our client a (luxury fashion brand) is in need of a Retail Sales Associate.
• Who is a passionate and fashion-forward Retail Sales Associate and can play a key role in providing exceptional customer service, drive sales, represent our brand with enthusiasm and style.
• You will also assist customers in finding the perfect outfits and accessories, share your knowledge of fashion trends, and contribute to creating a memorable shopping experience that keeps customers coming back.

Responsibilities

• Welcome and greet customers as they enter the store, providing friendly and personalized assistance to help them find products that meet their needs and preferences.
• Build relationships with customers by engaging in genuine conversations, actively listening to their fashion preferences, and offering styling advice and recommendations.
• Demonstrate a strong understanding of our product offerings and stay informed about current fashion trends, collections, and promotions.
• Assist customers with fitting rooms, offering feedback on fit, styling, and coordinating outfits to enhance their shopping experience and increase sales.
• Process transactions accurately and efficiently using the point-of-sale (POS) system, handling cash, credit card, and other payment methods, and maintaining a tidy and organized cash wrap area.
• Maintain visual merchandising standards by replenishing stock on the sales floor, arranging displays, and ensuring that products are neatly folded, hung, and presented according to brand guidelines.
• Monitor inventory levels, conduct regular stock checks, and communicate product replenishment needs to management to ensure adequate supply and availability of merchandise.
• Assist with store opening and closing procedures, including cash reconciliation, security checks, and ensuring that the store is clean, organized, and ready for the next day's operations.
• Collaborate with team members and management to achieve sales targets, meet performance goals, and contribute to the overall success of the store.
• Resolve customer concerns or complaints promptly and courteously, and escalating issues as needed to ensure customer satisfaction.
• Take Photos of products in the store for social media styling and content creation
• Writing, reviewing, editing, and updating content for the company website, social media pages, marketing
• Perform all other duties as assigned daily.

Qualifications

• Bachelor's degree in any related field.
• Minimum 2 years experience in retail fashion sales
• Excellent communications skills
• Strong sense of style with a passion for fashion and luxury products.
• Ability to multitask in a fast-paced retail environment, prioritize tasks, and adapt to changing priorities and customer demands.
• Strong attention to detail and organizational skills.
• Ability to follow instructions and work as part of a team.
• Basic Knowledge in the use Microsoft Excel and Social Media
• Flexible to work a shift schedule including weekends.

Application Closing Date
28th October, 2024.