Back Office Support Officer at Workforce Group

Workforce Group is a top business and HR consulting firm in Nigeria, offering advisory, outsourcing, recruitment and assessment, learning and development, market entry and technology services and solutions. Our reputation for excellence in service was built from over a decade of providing business and human resource consulting across several states in Nigeria

We are recruiting to fill the position below:

Job Title: Back Office Support Officer

Location: Victoria Island, Lagos
Employment Type: Contract (3 months)

Purpose

• Our client seeks a dynamic and highly motivated professional to join the team as a Backoffice Support. The successful candidate will team up with the field Sales Force and Delivery agents to contribute to the improvement of the digital experience of trade partners in Nigeria.
• The role requires good digital skills or working knowledge of CRM Platforms, E-Order/E-Commerce back-end, Interactive Voice Response Services, Digital Communication tools and Data analytic tools for business reports.
• Customer & stakeholder management skills are also required, as a Digital BackOffice Executive you’ll get to communicate with many stakeholders.
• Communication skills are also required, as a Digital Back office agent you’ll get to communicate with many stakeholders.

Essential Duties / Responsibilities
You will therefore handle the following activities:

• Work with Territory Executives to register & approve new customer registrations.
• Monitor user segmentation KPIs and execute hyper-care plans on low-performance touchpoints.
• Train and onboard new Territory executives on digital tools.
• Support FSF in the successful implementation of the platforms in their respective territories.
• Support Territory executives & supervisors with data and reports.
• Act as first-level support on technical tickets.
• Territory Data management & backend administration: Manage & update backend configurations for digital platforms. Including daily maintenance checks to ensure front-end outputs are in line with commercial plans.
• Collaborate with IS hubs, Digital Hubs & Regional teams to deploy new tools or deploy updates/features on existing tools.
• Support in reviewing and creating digital processes and operation models for the Nigerian market.
• Support in training and Knowledge sharing with the Sales team on platform deployment and implementation.

The Ideal Candidate Must Have

• Proficiency with the use of CRM Platforms, Interactive Voice Response
• Working knowledge of Excel
• Others: Jira, Confluence, Q-Branch, Slack, E-Commerce Management, Backend & Ticketing management, Voice Services, Digital Trade Engagement, Website Management, CSS/HTML, Database management, SQL and SAAS, Logistics & delivery backend management
• Customer service/management
• Local Language Proficiency- Pidgin.

Salary

• N250,000 (Monthly Net).

Application Closing Date
30th November, 2024.