Seller Management Officer at Lifestores Pharmacy Healthcare

Lifestores Pharmacy Healthcare - We’re democratising access to primary healthcare by transforming pharmacies across Africa. Our technology and support services help pharmacies manage their inventory more efficiently, enjoy group purchase discounts and better serve customers.

We are recruiting to fill the position below:

Job Title: Seller Management Officer

Location: South South, Nigeria

About the Role

• We are looking for a candidate who is professional in handling customer’s order, both online and onsite environments.
• The ideal candidate will be responsible for managing third party sellers, including product upload, processing customer order including packing , shipping and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third party sellers on the Marketplace, manage and support sellers. 
• Receiving and processing customer’s order accurately and efficiently. 
• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
• Label products and prepare them for shipment/delivery.
• Conduct quality control checks to ensure accurate fulfilment.
• Measures the percentage of customer orders fulfilled completely from available inventory
• Follow strictly all SC procedures with respect to pick and pack activities
• Contribute ideas for process improvements that enhance productivity.
• Work collaboratively with other team members and Supervisor to ensure good customer satisfaction.
• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction. 
• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 
• Work with the inventory controller to ensure inventory record accuracy including accuracy of displayed product details. 

Application Closing Date
Not Specified.