Conversational Design Expert at Vennote Technologies Limited

Vennote Technologies Limited is a well-established ICT company with experience spanning over two decades in enterprise solutions using best of breed products in very large IT deployments around the world. Vennote Technologies Limited has certified Skilled Technical resources delivering world class implementation and support services through the use of best practices.

We are recruiting to fill the position below:

Job Title: Conversational Design Expert

Location: Lagos
Job type: Full time - Hybrid

Description

• Are you an experienced Conversational design expert with deep understanding of human communication, natural language processing, and the ability to craft engaging and informative chatbot conversations.
• We are seeking a talented Conversational expert who is passionate about conversational AI and eager to shape the future of customer interactions.
• You will be responsible for developing and refining chatbot conversational flows and dialogue to ensure engaging and informative interactions.
• If you have the ability to innovate, multi-task, and work in an agile environment? Then, join our team for Product Development and Projects Implementations in Lagos Nigeria.
• This role is instrumental in ensuring our chatbot provides exceptional user experiences and meets the evolving needs of our customers
• The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working with our team of Solution Architects, NLP Engineers, Speech Scientists, Front and Backend Developers, Analysts, and Project Managers.

We have:

• A state-of-the-art, highly innovative Product platform that we continuously expand/improve to maintain our leadership
• A team of seasoned experts to collaborate with.
• An open mind to new technologies, methodologies, challenges, and innovation.

Responsibilities

• Develop and refine chatbot conversational flows and dialogue to ensure engaging and informative interactions.
• Create engaging and informative responses to a wide range of user queries and requests.
• Design chatbot personalities and tone that align with our brand and target audience Conduct in-depth user research and analysis to understand user needs, preferences, and pain points.
• Create and maintain a comprehensive chatbot knowledge base, ensuring accurate and up-to-date information.
• Collaborate with NLP experts to develop and improve natural language understanding capabilities.
• Identify and address potential issues with chatbot responses and user interactions.
• Contribute to the development of machine learning models for improving chatbot performance.
• Collaborate with designers, developers, and other stakeholders to build a seamless chatbot experience.
• Test and evaluate chatbot performance, identifying areas for improvement and optimization.
• Stay up-to-date with the latest advancements in conversational AI and chatbot technology.
• Contribute to the development of chatbot personality and tone of voice.
• Analyze chatbot data to identify trends and opportunities for improvement.

Qualifications

• Bachelor's Degree in Linguistics, Computer Science, Artificial Intelligence, or a related field.
• Strong understanding of natural language processing (NLP) and its applications in chatbot development.
• Proven experience in conversational design, scriptwriting, or related field.
• Experience in designing and developing conversational interfaces.
• Familiarity with programming languages such as Python
• Experience with chatbot development platforms and tools.
• Knowledge of machine learning and deep learning algorithms.
• Strong understanding of human communication, interpersonal skills and excellent writing and editing skills.
• Ability to think creatively and solve complex problems.
• Strong attention to detail and accuracy.
• Knowledge of user experience (UX) design principles.

We Offer

• An attractive remuneration package
• Opportunity to work on cutting-edge AI projects.
• Continuous learning/training in new technologies and products
• A great environment to work in, excel and progress professionally

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: dave.nwokedi@vennote.com using the Job Title as the subject of the email.

Note

• All applications will be treated with strict confidentiality.
• Only suitable candidates will be contacted.