Clinical Operations Associate at mDoc Healthcare Limited

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Title: Clinical Operations Associate

Location: Lagos

The position

• mDoc is seeking a dedicated and detail-oriented Clinical Operations Associate to join our dynamic team.
• The ideal candidate will play a crucial role in ensuring the smooth operation of our clinical services, supporting our mission to provide high-quality healthcare solutions.
• This position will involve collaboration with other members of the team, managing operational processes, and enhancing patient care experiences.
• You must be digitally savvy, and data-driven such that you are looking constantly at your members' needs, responding to them and also looking at population-level data and coming up with ideas on how to drive continued engagement and adherence.
• We are looking for risk-takers with a lot of initiative who are willing to learn and grow with and add value to a startup company that wants to help people improve their health and wellness. You must be comfortable with technology, working remotely and supporting your groups of individuals remotely as well as in person. You must be responsive to their needs and willing to be adaptive.

Responsibilities

• Work closely with the manager on strategy and execution of the projects.
• ⁠Assist in implementation of project activities in accordance with the work plan.
• ⁠Use Jira/Click-up or other technology tools to proactively manage the team’s complex plans
• Oversee the operations of the practices
• ⁠Lead the daily huddles with the management team
• ⁠Prepare administrative documents, collect and compile inputs to documents as well as analyze financials and develop budgets
• Collect, compile, and organize background materials, documents and other materials for meetings and develop clinical education materials for members
• ⁠Focus on creating presentations, SOPs, curriculums, training materials, quality assessments
• Performs reporting as needed; compiles data, and generates reports and decks as needed
• Create monthly plans for virtual training needs and plan for resource
• ⁠Initiates meetings with stakeholders and team, prepares communication to summarize discussions and action items in meetings - internal and client meetings.
• Manage logistics with external partners and stakeholders for tele-education programs and other efforts.
• Document meeting discussions and decisions into meeting minutes and follow up on post-meeting action items as designated during project meetings.
• Conduct reviews of projects for action items and recommend solutions.
• Provide general assistance to the program and project team(s) as needed.
• Distribute communications related to program and project plan activities.
• Schedule meetings for program and project plan activities.
• Compile and publish weekly project status reports for leadership and project sponsors, project teams and other key project stakeholders.
• Collaborate and problem solve cross-functionally.
• Clinical content development.

Requirements

• MBBS or Pharm.D qualification
• Minimum of 3 years of healthcare operations
• A Masters degree is desirable.
• Interest or experience in health is preferred. Business background and consulting experience desirable.
• Excellent data analysis skills (excel, power -bi) is preferred.
• Proficiency in Microsoft Office applications especially excel, powerpoint, microsoft word
• Excellent problem solving, communication and "person-centered" skills
• High level prioritization as well as the ability to break the ‘big picture’ into step wise different pieces.
• Ability to establish and maintain effective and healthy working relationships with co-workers, managers and clients
• Ability to perform several tasks simultaneously to meet deadlines is necessary with high attention to detail
• Demonstrates ability to work with confidential and sensitive data and experience with technology tools including Click-up or Asana or Trello or Jira.

Application Closing Date
Not Specified.