IT Support Officer at Bolton White Group

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a 'home away from home' experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities 

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Set up new users’ accounts and profiles and deal with password issues
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Configuring firewalls, routing and switching to maximise network efficiency and security
• Maximising network performance through ongoing monitoring and troubleshooting
• Arranging scheduled upgrades
• Investigating faults in the network and updating network equipment to the latest firmware releases
• Reporting network status to key stakeholders
• Excellent time management.

Requirements

• Good knowledge of Software / Hardware Installations, Operating Systems, LAN, WAN etc.
• Excellent knowledge of routers, switches, WAN accelerators, DNS and DHCP
• Skilled in NVR and DVR – CCTV operations
• A previous experience in a hospitality environment is preferred
• A current/previous experience of MS Dynamic NAV, Micros and Opera is an advantage
• Working knowledge of MS Server, SQL, ADDCis an added advantage
• Must possess at least B.Sc in Computer Science or a related field, or significant equivalent experience.
• Applicants must have 2-4 years experience in the above-mentioned field.

Application Closing Date
15th November, 2024.