Inbound Call Representative at Great Brands Nigeria Limited

Great Brands Nigeria Limited is a world-class, people-oriented, Performance-driven, Sales and Distribution Company. We are the leading consumer goods distribution company in Nigeria with over 35 years of experience. We aim to achieve dominant market leadership positions for premier FMCG producers by combining quality production and brand value with expert distribution.

We are recruiting to fill the position below:

Job Title: Inbound Call Representative

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

• Manage and answer a high volume of customer calls / questions and resolving calls in a timely manner;
• Adhere to script while handling inbound calls to assist inquiries;
• Discusses products offered and ensures customer satisfaction;
• Resolve customer issues with effective problem-solving skills to retain customers;
• Provide Technical information & support for Mfg. products. Also provide alternative material options as needed;

Other related duties as assigned:

• Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner;
• Process daily sales orders, warranty orders and service requests in

Centerpoint / SAP systems:

• Maintain excellent knowledge of our products and services in order to understand the customer’s needs;
• Maintain open communication with management and other team members;
• Documenting all customer information, communications and sales in CRM system;
• Continually maintaining a working knowledge of our clients’ products, services and promotions;
• Putting the customer first and remaining polite and professional at all times;
• Delivering superior service identifying and resolving customers’ issues using problem-solving skills;
• Building a positive rapport across a variety of personality types.

Application Closing Date
4th November, 2024.