Part - time Customer Care Representative (Remote) at Doctors Lounge Limited

Doctors Lounge has now grown to a platform of over 700 Nigerian doctors both within and outside Nigeria. But we are NOT a doctors-only platform.We offer services that include: Study abroad placements, student loans for international studies and Proof of funds guidance and Visa support services. (We have secured admission and student loans for several of our clients) Educational videos on our YouTube channel Informative webinars for doctors and non-medical professionals alike Articles on scholarships and other job opportunities relevant to doctors and much more on the line-up!

We are recruiting to fill the position below:

Job Title: Part - time Customer Care Representative

Location: Remote
Employment Type: Part-time
Woek Schedule: 3 days per week

Responsibilities

• Answers customer questions via phone, email, chat, or in-person about products, services, policies, and more.
• Offer guidance on product usage, troubleshooting steps, or account-related queries to ensure customer satisfaction.
• Help customers set up, manage, and resolve issues with accounts or subscriptions
• Provide support with billing inquiries, payments, refunds, and account adjustments
• Maintain accurate records of customer interactions, issues, and resolutions in the customer relationship management (CRM) system.
• Document recurring issues or customer feedback to help improve products, services, or processes.
• Escalate complex or unresolved issues to senior representatives or other departments when necessary.
• Build rapport and establish positive relationships by showing empathy and understanding during interactions.
• Gather feedback from customers on products and services, identifying trends that could impact customer satisfaction
• Work to retain customers by proactively offering solutions or alternatives when issues arise
• Continuous Learning and Improvement.

Salary
Negotiable.

Application Closing Date
Not Specified.