Hotel General Manager (Expatriate) at Purplesmith Consulting

Purplesmith Consulting is a recruitment agency, Human Resources Services and Business Consulting Firm.

We are recruiting to fill the position below:

Job Title: Hotel General Manager (Expatriate)

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities
Strategic Planning and Business Development:

• Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
• Identify opportunities for growth, including new markets, partnerships, and service offerings.
• Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.

Financial Management and Budgeting:

• Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
• Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
• Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.

Guest Experience and Service Quality:

• Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
• Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
• Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.

Operations Management:

• Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
• Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
• Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards.

Sales and Marketing Oversight:

• Work closely with the sales and marketing team to attract new guests, increase occupancy, and boost revenue.
• Oversee promotional strategies, including social media, advertising, events, and partnerships to maximize visibility and bookings.
• Develop and implement revenue management strategies to optimize room rates, occupancy, and seasonal pricing.

Human Resources and Staff Development:

• Recruit, train, and manage hotel staff, fostering a positive work culture and high performance across all teams.
• Develop leadership training programs and mentorship opportunities to build strong managers and employee engagement.
• Address staffing needs, conduct performance evaluations, and handle disciplinary actions in compliance with HR policies.

Financial and Performance Reporting:

• Provide regular reports to owners or corporate stakeholders, covering financial performance, operational status, and strategic initiatives.
• Track key performance indicators (KPIs) such as occupancy rate, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores.
• Use data to identify trends, address challenges, and make informed adjustments to operations and budgeting.

Safety, Security, and Compliance:

• Ensure the hotel complies with all health, safety, and regulatory requirements, including fire safety, hygiene, and employment laws.
• Implement and monitor security measures to safeguard guests, staff, and property.
• Conduct regular training on emergency procedures, including evacuation plans, and ensure all staff are well-prepared for emergencies.

Property and Facilities Management:

• Oversee maintenance and upkeep of the property, ensuring facilities are in excellent condition for guest comfort and safety.
• Manage preventive maintenance schedules and coordinate major renovations or upgrades as needed.
• Monitor energy consumption and implement sustainable practices to reduce the hotel’s environmental footprint.

Brand and Standards Compliance:

• Ensure that all aspects of the hotel align with brand standards and uphold the hotel’s reputation and brand image.
• Conduct regular quality checks and staff training to ensure consistency in guest service and overall experience.
• Stay updated on brand initiatives, adopting new standards or programs to enhance the guest experience.

Community Engagement and Corporate Social Responsibility:

• Build relationships with the local community, participating in events, supporting local businesses, and promoting tourism.
• Implement and promote corporate social responsibility (CSR) initiatives, such as sustainability practices or charitable activities.
• Represent the hotel at industry events, conferences, and meetings, strengthening the hotel’s presence and reputation.

Technology and Innovation:

• Evaluate and implement new technology solutions to streamline operations, enhance guest service, and improve staff efficiency.
• Use property management systems (PMS), customer relationship management (CRM), and other tools to monitor operations and guest interactions.
• Stay updated on industry innovations, from automated check-ins to energy-saving technologies, to keep the hotel competitive.

Owner and Stakeholder Relations:

• Maintain open and transparent communication with the hotel’s ownership or corporate office, providing updates on financial and operational performance.
• Ensure alignment with ownership goals and expectations, including profitability, service standards, and brand initiatives.
• Prepare and present business plans, projections, and investment opportunities to owners or stakeholders.

Application Closing Date
15th November, 2024.