Hotel Manager at Estrada International Staffing Solutions

Estrada International Staffing Solutions is a strategic boutique specialist recruitment consulting firm, serving clients with expertise recruitment services across all sectors.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Ikeja, Lagos
Employment Type: Part Time
Sector: Hospitality Management
Work Structure: Fully on-site

Job Summary

• As a Hotel Manager, you will be responsible for overseeing all aspects of hotel operations to ensure a high-quality guest experience.
• You will manage day-to-day operations, including front desk services, housekeeping, maintenance, food and beverage, and customer service.
• The ideal candidate is a dynamic, proactive leader with a keen eye for detail and a commitment to delivering exceptional guest experiences.

Key Responsibilities
Guest Experience & Satisfaction:

• Ensure an excellent guest experience by maintaining high standards in all areas of the hotel.
• Resolve guest complaints promptly, ensuring satisfaction and encouraging repeat business.
• Act as the primary point of contact for VIP guests and manage guest relations.

Operations Management:

• Oversee daily hotel operations, including front desk, housekeeping, food and beverage services, and facilities maintenance.
• Monitor performance metrics (e.g., occupancy rates, revenue, customer satisfaction scores) and develop strategies for improvement.
• Manage the coordination of events, conferences, and special guest requests.

Staff Management:

• Hire, train, and supervise hotel staff, ensuring adherence to service standards and policies.
• Create and manage staff schedules, including weekend coverage, to ensure sufficient staffing levels at all times.
• Foster a positive work environment, promoting teamwork, and addressing performance issues.

Financial & Budget Management:

• Prepare and manage the hotel's budget, focusing on cost control and revenue maximization.
• Analyze financial reports, set room rates, and create strategies to increase profitability.
• Manage vendor relationships, negotiate contracts, and oversee inventory and supply orders.

Health & Safety Compliance:

• Ensure compliance with local health and safety regulations, as well as company policies and standards.
• Regularly inspect facilities for cleanliness, safety, and functionality.
• Implement safety protocols and provide training to staff on emergency procedures.

Qualifications / Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• 3 - 4 years of experience in hotel management or a related field.
• Strong leadership and team management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in hotel management software and familiarity with budget management.
• Highly organized and detail-oriented, with the ability to prioritize tasks effectively.

Application Closing Date
28th November, 2024.