Customer Success Associate at LD & D Consulting

LD&D Consulting is a specialist project management consulting firm that specialises in turning key projects into success by working collaboratively with clients and key stakeholders. Our specialist project management team consists of seasoned and well experienced consultants across various industries. We offer project management consulting, recruiting, Training and Development, HR outsourcing and payroll services across various industries including Telecoms, IT, Construction, Transportation, Energy, Sports, Environmental and Health care, Banking & Finance, Services and Consulting in both private and public sectors. We provide the best candidates for your recruiting needs by leveraging on 25 years experience working in various industries and closely working with you to understand your requirements.

We are recruiting to fill the position below:

Job Title: Customer Success Associate

Location: Victoria Island, Lagos

Responsibilities

• Serve as the primary contact for customers, ensuring timely and satisfactory service.
• Respond promptly and professionally to inbound calls, chats, and emails, following up until customer inquiries are resolved.
• Analyze customer data to identify areas for improvement and enhance overall customer experience.
• Maintain an in-depth knowledge of our products and services, assisting customers with questions and suggesting suitable solutions.
• Conduct product demonstrations and improve client onboarding processes.
• Execute engagement plans to build strong relationships, ensuring customers use products effectively.
• Work with the product team to communicate customer feedback and suggest improvements.

Qualifications

• Proven experience in customer service or customer success roles is strongly preferred.
• Exceptional communication and interpersonal skills, with a knack for relationship building.

Salary
N200,000 / Month.

Application Closing Date
31st December, 2024.