IT Support Officer at Accrete Energy Limited

Accrete is a petroleum engineering consultancy firm providing services in Integrated Asset Modelling, Production Optimization, Digital Oilfield Solutions, Petroleum Engineering Training, Field Development Planning, Hydrocarbon Allocation, Completion Design. At Accrete, we use our global network of strategic partners to provide local solutions that span the full life cycle of any energy development. We work closely with our clients to find fit-for-purpose solutions to their technical needs in areas of software deployment, engineering support and training.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Location: Nigeria
Department: Engineering 
Job Grade Level: To be Determined

About the Role

• We seek highly motivated and detail-oriented IT Support to provide Information Technology support toan Exploration and production company.
• To manage and maintain the network infrastructure, as well as the acquisition, installation, maintenance, troubleshooting, and repair of computer hardware devices
• To manage all software applications running on the hardware devices and ensure they provide adequate support to the company to achieve set objectives.

Key Duties and Responsibilities

• Provides robust support for IT platforms and infrastructure for business operations.
• Assists in implementing IT strategies, policies, and procedures
• Plans, designs, and maintains data networks and servers
• Provides technical support to users on network issues
• Administers day-to-day operations of networks and servers
• Implements LAN/WAN maintenance and management procedures.
• Establishes and maintains user accounts, profiles, file sharing, and access privileges on the company intranet
• Installs, supports, and maintains both physical and virtual network servers and appliances
• Oversees the day-to-day operation of computer networks within the company
• Liaises with the Internet Service Providers and other vendors for cost-effective services in line with Service Level Agreements
• Maintains computer peripheral equipment such as scanners, and printers and ensures that these are prepared and ready to be used.
• Deployment of computer hardware around the company.
• Manages relationships with service providers to ensure seamless, cost-effective, and hitch-free internet connectivity.
• Maintains logs and records of daily data communication transactions, problems, and remedial actions.
• Provides support and maintenance to the business software and applications
• Installs client/server applications and essential software patches carries out any required maintenance of applications, and identifies compatibility issues, escalating appropriately
• Supervises and performs hands-on training for computer users and operators.
• Develops and executes company-wide disaster recovery and business continuity plans for software, data, and applications
• Performs the addition, removal, and updates of staff data and access rights in line with the information security policy.
• Administer and maintain databases, ensuring they are secure, backed up, and optimized for performance.
• Implement and enforce data security protocols to safeguard sensitive information, ensuring compliance with industry regulations and company policies.

Key Requirements
Education and Work Experience:

• Bachelor’s Degree in Computer Science or Engineering.
• Minimum of 5 years experience in a related role
• Professional qualifications: CCNA, CompTIA A+, N+ and MCSA
• Hands-on experience in maintaining SAP, LAN, WAN, Thin Clients, Printers, Outlook, MS Office etc.

Skills and Competencies:

• System Administration
• Database Administration
• On-Call, Networking Knowledge
• Data Management
• Network Hardware Configuration
• Network Maintenance,
• Network Performance Tuning.

Application Closing Date
20th November, 2024.