Level 1 Data Center Operations Analyst at Blue Pearl PTY Limited

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We are recruiting to fill the position below:

Job Title: Level 1 Data Center Operations Analyst

Location: Lagos, Nigeria
Job type: Contract

Job Description

• We are seeking a Level 1 Data Center Operations Analyst to monitor, manage, and support data center operations for mission-critical systems and infrastructure.
• This role involves ensuring the continuous availability of services, monitoring performance metrics, and handling incidents and alerts to maintain uptime across the environment.
• The ideal candidate will have an understanding of data center operations and the ability to respond promptly to operational issues.

Key Responsibilities
Monitoring and Incident Response:

• Monitor data center systems, servers, networks, and applications using monitoring tools to ensure continuous availability.
• Respond promptly to alerts and incidents, performing initial troubleshooting to identify potential issues.
• Escalate unresolved incidents to Level 2/3 support teams or relevant personnel as per escalation protocols.
• Maintain an incident log and document resolution steps and status updates in the incident management system.

Operational Support and Maintenance:

• Perform routine data center checks to verify proper functioning of systems, network components, power, cooling, and other infrastructure.
• Assist with scheduled maintenance, including hardware and software updates, patch management, and backups.
• Conduct system health checks and monitor system performance metrics to prevent downtime and improve reliability.
• Coordinate with various support teams to ensure optimal operational status of the data center.

Documentation and Reporting:

• Maintain and update data center operations documentation, including procedures, protocols, and escalation processes.
• Generate regular reports on incident trends, performance metrics, and system availability.
• Document troubleshooting steps, resolutions, and escalation paths in the incident management system for future reference.

Compliance and Security:

• Ensure adherence to data center security protocols and compliance requirements.
• Conduct regular access checks to ensure only authorized personnel have access to restricted areas and systems.
• Assist in enforcing policies related to physical and data security within the data center.

Qualifications

• Education: High School Diploma or equivalent; Associate’s degree or certification in IT, Networking, or a related field is preferred.
• Experience: 1+ years of experience in a data center or IT operations support role.
• Technical Knowledge: Basic understanding of server, network, and data center infrastructure, including monitoring tools and ticketing systems.

Skills and Competencies:
Technical Skills:

• Familiarity with data center management tools and monitoring platforms.
• Basic troubleshooting skills for networking, hardware, and software.
• Understanding of incident management processes and ITIL concepts is a plus.

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to communicate effectively with technical and non-technical team members.
• Ability to prioritize tasks and handle multiple incidents in a high-pressure environment.

Application Closing Date
Not Specified