Enterprise Tools Specialist - Level 2 at Blue Pearl PTY Limited

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We are recruiting to fill the position below:

Job Title: Enterprise Tools Specialist - Level 2

Location: Lagos, Nigeria
Job type: Contract

Job Description

• We are looking for a skilled Enterprise Tools Specialist - Level 2 to manage, maintain, and optimize enterprise tools used across the organization.
• This role involves monitoring, troubleshooting, and supporting various enterprise-level applications and tools to ensure efficient and effective operations.
• The ideal candidate will have expertise in enterprise tools and related systems, and a strong ability to diagnose and resolve technical issues.

Key Responsibilities
Enterprise Tools Management:

• Oversee the day-to-day operations of enterprise tools, including system administration, configuration, and optimization.
• Maintain and update enterprise tools to ensure alignment with organizational needs and industry standards.
• Monitor tool performance, troubleshoot issues, and make recommendations to improve efficiency and functionality.
• Provide Level 2 support for enterprise tools, resolving escalated issues and assisting Level 1 support as needed.

Incident and Problem Resolution:

• Respond to incidents involving enterprise tools, performing root cause analysis to prevent recurrence.
• Document all troubleshooting and resolution steps in the ticketing system, ensuring accurate and detailed records.
• Escalate complex issues to vendor support or Level 3 teams, if required, and follow up to ensure timely resolution.

User Support and Training:

• Assist end-users and other support teams with inquiries and issues related to enterprise tools.
• Provide training and documentation for enterprise tools to improve user proficiency and reduce support incidents.
• Gather feedback from users to identify areas for tool enhancement and work with vendors to implement improvements.

Configuration and Optimization:

• Configure enterprise tools based on best practices and organizational requirements.
• Implement updates, patches, and upgrades to ensure optimal tool performance and security.
• Analyze tool performance metrics and make adjustments to configurations to enhance usability and effectiveness.

Reporting and Documentation:

• Generate regular reports on tool performance, usage statistics, and incident trends.
• Maintain detailed documentation of configuration settings, troubleshooting procedures, and system changes.
• Keep a knowledge base of enterprise tools and resolutions for common issues to assist in knowledge transfer and training.

Qualifications

• Education: Bachelor's Degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: 2+ years of experience in enterprise tools management, IT operations, or a related field.
• Technical Knowledge: Experience with a variety of enterprise tools (e.g., monitoring, ticketing, and collaboration tools). Familiarity with configuration management and ITIL practices is preferred.

Skills and Competencies:
Technical Skills:

• Proficient in enterprise tools administration and troubleshooting.
• Experience with monitoring, ticketing, or asset management tools (specific tools may be listed based on organization’s tool stack).
• Basic scripting skills (e.g., PowerShell, Python) for automation and reporting purposes.

Soft Skills:

• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills, able to convey technical information to both technical and non-technical audiences.
• Strong organizational skills, able to prioritize tasks effectively in a fast-paced environment.

Application Closing Date
Not Specified