ServiceNow Senior Developer at Blue Pearl PTY Limited

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We are recruiting to fill the position below:

Job Title: ServiceNow Senior Developer

Location: Lagos, Nigeria
Job type: Contract

Job Description

• We are looking for an experienced ServiceNow Senior Developer to manage and enhance our ITSM platform.
• The ITSM Platform Manager L2 will be responsible for developing and configuring ServiceNow to support our business needs, improving ITSM processes, and optimizing platform functionality.
• This role requires a deep understanding of ServiceNow development, ITIL processes, and experience in platform management at a senior level.

Key Responsibilities
ServiceNow Development and Configuration:

• Design, develop, and configure custom applications, modules, and workflows in ServiceNow to support business requirements.
• Customize and maintain forms, lists, tables, and fields within ServiceNow to optimize ITSM processes.
• Ensure adherence to ServiceNow best practices and ITSM standards in all development work.

Platform Management and Maintenance:

• Manage and maintain the stability, security, and performance of the ServiceNow platform.
• Oversee version upgrades, patches, and other platform maintenance activities to ensure smooth operation.
• Troubleshoot and resolve technical issues related to the ServiceNow platform, coordinating with technical teams as needed.

Process Improvement and Optimization:

• Analyze and identify opportunities to streamline ITSM processes, improving platform efficiency and effectiveness.
• Collaborate with stakeholders to understand and address requirements, implementing solutions that align with ITSM goals.
• Develop and enhance dashboards, reports, and performance analytics within ServiceNow to monitor ITSM metrics and KPIs.

Documentation and Compliance:

• Create and maintain detailed documentation of ServiceNow configurations, customizations, and workflows.
• Ensure all platform configurations adhere to IT policies, compliance standards, and security guidelines.
• Conduct regular audits of platform processes to ensure adherence to established guidelines and recommend corrective actions as needed.

Training and Support:

• Provide guidance and training to junior developers and other IT team members on ServiceNow platform usage and best practices.
• Serve as the subject matter expert on ServiceNow functionalities, offering support for queries from internal users.
• Assist end-users and ITSM team members with ServiceNow functionalities to promote effective use of the platform.

Qualifications

• Education: Bachelor's Degree in Computer Science, Information Technology, or related field.
• Experience: 4+ years of experience in ServiceNow development and ITSM platform management, with proven experience at a senior level.
• Certifications: ServiceNow Certified Application Developer, ServiceNow Certified Implementation Specialist, and ITIL certification preferred.

Skills and Competencies:
Technical Skills:

• Advanced knowledge and hands-on experience with ServiceNow development, including customizations and configurations.
• Proficient in JavaScript, HTML, and other programming languages relevant to ServiceNow development.
• Experience with ITSM processes, ITIL framework, and performance analytics within the ServiceNow platform.

Soft Skills:

• Excellent communication and interpersonal skills to work effectively with both technical and non-technical stakeholders.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Proactive approach to troubleshooting and optimizing ITSM platform performance.

Application Closing Date
Not Specified