Client Experience Manager at Sara. O Events Company

Sara. O Events Company, an events, design and decoration company in Lagos, is recruiting suitably qualified candidates to fill the position below:

Job Title: Client Experience Manager

Location: Lagos

Responsibilities

• Act as the primary point of contact for clients, addressing inquiries, concerns, and providing timely updates throughout the event life cycle.
• Promote the image company on the various social media platforms by advertising attractive event content
• Develop and implement strategies to improve customer interactions across multiple channels.
• Design and implement customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.
• Collaborate with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives.
• Conduct regular quality checks to ensure that all decorations and setups meet the company's standards of excellence.
• Address any issues or concerns promptly to maintain high client satisfaction.
• Analyze the success of events and identify areas for enhancement.
• Identify opportunities to upsell services and products of the company to enhance the overall event experience.
• Train fellow employees on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.
• Monitor and measure key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

Qualifications

• Bachelor’s Degree, HND in Business Management, or related field.
• At least 6 years of proven experience required.
• Ability to deliver creative content (text, image and video)
• Ability to analyze and report performance on social media platforms using tools such as Google Analytics and Facebook Insights.
• Solid knowledge of various social media platforms such as Instagram, thread, X, tiktok etc.
• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with industry trends and a passion for staying updated on event decoration innovations.

Application Closing Date
22nd November, 2024.