ICT Support Officer at the International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position below:

Job Title: ICT Support Officer

Location: Abuja
Job type: Contract
Duration: 3 years renewable 

Duties

• Administrate and monitor both local area networks LAN and wide area WLAN.
• Set up user permissions and control access to both LAN and WLAN.
• Troubleshoot diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalate to other technical resources as appropriate.
• Deliver where required inductions and basic training in the use of ICT facilities and services provided by ICT in Abuja station.
• Help users troubleshoot issues they encounter with software and applications and provide actionable tips to resolve the problem.
• Ensure maintenance and security of LAN and WLAN as well as Endpoints Protection systems on all computer systems (both hardware and Software).
• Assist in support of corporate computer-based applications, install, maintain, and complete backups of station files.
• Advise the Station Management regarding new technologies or upgrading of existing installed technologies, recommend suppliers and contract regarding ICT network, hardware, and software purchases.
• Manage third-party contracts and subscriptions for the delivery of ICT products and services, which include responsibility for contract monitoring and procurement.
• Ensure compliance with the ICT Network Policy, Procedures, and software licensing.
• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Ensure an all-around provision of ICT support and services to the station.
• Write technical specifications for purchases of PCs and related products.
• Recommend, Schedule and perform PC, hardware, and peripheral equipment improvements.
• Monitor traffic and information flow on systems to ensure systems run effectively.
• Ensure availability of equipment spares and supplies.
• Maintain high availability and secure IT resources and services to the users.
• Work with the P&C to produce staff I.D.s for new members of the staff.
• Perform any other job-related duties as may be assigned by the Supervisor.

Requirements
Qualifications:

• BSc / HND in Computer Science, Computer Engineering, Information Technology, or any other related field with a minimum of four (4) years’ experience performing a similar role in a well-structured environment.
• Cisco Certified Network Associate (CCNA), or other certification is an added advantage.

Competencies
The ideal candidate must:

• Have good communication skills (writing, reading, and speaking).
• Have good knowledge of software handling.
• Have the ability to handle minor hardware repairs.
• Have good knowledge of LANs and WANs, network segments, and internet and intranet systems.
• Have good understanding of power backup systems (Inverters, batteries), Voltages, alternating and Direct Current and earthing.
• Understand security equipment installation and maintenance (CCTV, access control, IDS, etc).

Benefits
We offer highly competitive salaries with equally attractive benefits and excellent working conditions in a pleasant campus environment.

Application Closing Date
25th November, 2024.