Sales / Customer Experience Officer at Venus Finance

Venus Finance was founded with a vision to revolutionize financial systems and empower dreams by providing easy access to funds and creating risk-free, profitable investment opportunities. As a hub of Financial solutions for Africa by Africans, Venus Finance is filling the financial gaps that have hindered people from achieving their career, business, academics, health, or financial goals.

For 2 years, we offered loan facilities to hundreds of people seeking to travel abroad for various purposes. Then in November 2023, we expanded our offering to include business loans and personal loans for emergencies, payday advances and so on. We also launched an investment structure that our customers have utilized to earn millions of naira monthly.

We are recruiting to fill the position below:

Job Title: Sales / Customer Experience Officer

Location: Utako, Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Sales/Customer Experience Executive is responsible for driving sales growth, enhancing customer satisfaction, and ensuring a seamless customer experience throughout the entire sales cycle. This role involves building and maintaining strong customer relationships, understanding customer needs, and collaborating with internal teams to deliver exceptional service and support.

Responsibilities
Sales and Business Development:

• Identify and pursue new sales opportunities through market research, networking, and lead generation.
• Develop and execute effective sales strategies to meet or exceed sales targets.
• Conduct sales presentations, product demonstrations, and negotiations to close deals.
• Maintain a deep understanding of the company's products and services to communicate Venus Finance’s value propositions to customers.

Customer Relationship Management:

• Build and maintain strong, long-lasting customer relationships by providing exceptional customer service.
• Act as the primary point of contact for customer inquiries, concerns, and feedback.
• Conduct regular follow-ups with customers to ensure satisfaction and address any issues or concerns promptly.
• Utilize CRM software to track customer interactions, sales activities, and customer feedback.( For future purpose)

Customer Experience Enhancement:

• Collaborate with internal stakeholders, to ensure a seamless customer experience.
• Gather and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Develop and implement customer retention strategies to enhance loyalty and reduce churn.
• Monitor and report on customer satisfaction metrics, such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).

Market and Competitor Analysis:

• Conduct market research to identify trends, opportunities, and competitive landscape.
• Analyze competitors' products, pricing, and strategies to identify areas for differentiation and improvement.
• Provide insights and recommendations to the management team based on market and competitor analysis.

Reporting and Documentation:

• Prepare regular sales and customer experience reports for management review.
• Maintain accurate and up-to-date records of sales activities, customer interactions, and customer feedback.
• Contribute to the development and review of sales and customer experience policies and procedures.

Qualifications
Education:

• Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.

Experience:

• Proven experience in a sales or customer experience role, preferably within the finance industry.
• Demonstrated track record of meeting or exceeding sales targets.
• Experience with CRM software and other sales/customer service tools.

Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Other Requirements:
• Willingness to travel as needed for client meetings and industry events.
• Flexibility to work outside regular business hours when required.

Application Closing Date
9th December, 2024.