Information Communication Technology Associate at the United Nations International Children's Emergency Fund (UNICEF)

United Nations International Children's Emergency Fund (UNICEF) works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

We are recruiting to fill the position below:

Job Title: Information Communication Technology Associate

Job no: 577160
Location: Abuja
Contract type: Fixed Term Appointment
Level: G-6
Categories: Information Communication Technology

How can you make a difference?

• Information and Communications Technology (ICT) Associates perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations.
• Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation.
• Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

Major Responsibilities
General ICT / Office Support:

• ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client departments/divisions/offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.
• Basic VHF radios and IP Configuration for Users.
• Network and infrastructure support
• Managing some access to SharePoint sites for users and also sharing guidelines on ECM page designs
• Participate in PSB processes, and perform decommissioning activities on obsolete ICT items (Computers, printers, etc.)
• Supervise the preventive and corrective maintenance of ICT equipment.

Minimal ICT Administration:

• ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment.
• Assisting in routine operation and monitoring of network infrastructure
• Providing second-level user support/troubleshooting.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.

To qualify as an advocate for every child you will have…
Education:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.

Experience:

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.

Application Closing Date
26th November, 2024.