Guest Services Executive at the Empowered Tribe

The Empowered Tribe is a thriving, community-focused church that prioritizes creating a welcoming, supportive, and engaging environment for everyone who walks through our doors. As a Guest Services Executive, you will serve as a crucial point of contact, responsible for cultivating an outstanding experience for guests, members, and volunteers. This role is ideal for someone with a strong customer service background, a passion for relationship-building, and the ability to manage guest follow-up, visitor engagement, and support for all church-related events.

We are recruiting to fill the position below:

Job Title: Guest Services Executive

Location: Ibadan, Oyo
Employment Type: Full-time

Position Overview

• The Empowered Tribe is a thriving, community-focused church that prioritizes creating a welcoming, supportive, and engaging environment for everyone who walks through our doors.
• As a Guest Services Executive, you will serve as a crucial point of contact, responsible for cultivating an outstanding experience for guests, members, and volunteers.
• This role is ideal for someone with a strong customer service background, a passion for relationship-building, and the ability to manage guest follow-up, visitor engagement, and support for all church-related events.

Key Responsibilities

• Act as the primary point of contact for new visitors and members, proactively following up to build strong, lasting relationships.
• Respond to guest inquiries in a timely and professional manner, through phone, email, and in-person.
• Collaborate with church staff to create and implement systems for efficient guest follow-up and engagement.
• Manage a visitor tracking system, documenting feedback and noting specific needs to ensure continuous improvement.
• Engage and support visitors with relevant information on church programs, events, and next steps for involvement.
• Provide assistance in coordinating hospitality arrangements for services and special events.
• Train and support volunteers, ensuring they are prepared to extend exceptional service.

Qualifications

• Bachelor’s degree in Hospitality, Communications, Business, or a related field.
• 2+ years of experience in a customer service or guest relations role.
• Strong verbal and written communication skills.
• Demonstrated ability to engage others warmly and compassionately.
• Organized, with a high level of attention to detail and follow-through.
• Ability to work collaboratively and independently within a team-oriented environment.
• Alignment with the church’s mission and values.

Salary
N60,000 - N70,000 per month.

Application Closing Date
30th November, 2024.