General Manager at Eagles Pride Hospitality Services and Logistics

Eagles Pride Hospitality Services and Logistics is recruiting suitable candidates to fill the position below:

Job Title: General Manager

Location: Ohaji, Imo
Employment Type: Full-time

Main Duties / Responsibilities

• To ensure that the Hotel is maintained to the highest standards and to implement an efficient preventative maintenance program while maximizing room availability.
• Practice continued cost control through adherence to agreed budgets.
• To ensure that the Management Team have set targets regarding Sales, Gross Profit, Wastage etc.
• To ensure that the Management Team is trained appropriately to the highest standards.
• Develop standards based on occupancy to control costs to coincide with revenues in accordance with the budget.
• To oversee and control all stocktaking.
• Personally greet and interact with as many customers as possible with concept of creating a personalized environment within the Hotel.
• Resolve all guest complaints personally and in absence follow up by telephone or post to ensure guest satisfaction.
• To develop and maintain a culture of top class customer care standards.
• To ensure a good working relationship with all employees and the local community.
• Hold regular communications meetings with all employees and the Management team.
• To develop all employees through to use of appraisals, training and development in consultation with the Human Resources Manager.
• To achieve all targets as agreed with the Group Operations Manager.
• Develop a proactive Yield Management program to include ninety-day forecasting identifying strong and weak periods in order to maximize average rate resulting in increased revenues.
• Create an aggressive Marketing Plan to increase the market share through outside sales. Identify ideal clientele and develop a strategy to build relationships with their source. This can be achieved through familiarization visits and sales calls and attendance at Trade Shows.
• Provide accurate reporting to enhance the sales and marketing plan to identify sources of business and geographical location of clients to assist in directing marketing resources.
• Create advertising through favourable written reviews of the hotel, the food and service levels. Invite media and critics to visit the hotel with the vision of increased sales.
• Present month end reports at monthly Management meeting to include accurate financial statements, guest comment surveys and marketing activity reports.
• To attend relevant conferences and seminars as directed by the Company.
• To seek opportunities to develop yourself in relation to technical training and personal development.
• To ensure the hotel fully complies with all relevant Government and Local Authority Legislation relevant to the operation of the hotel as a business and employer.

Application Closing Date
25th November, 2024.