Spa Receptionist at Sleek De Empire Spa and Saloon

Sleek De Empire Spa and Saloon was founded in November 2018, in Maiduguri, Borno State. Sleek de empire began with a vision to create a place to take a pause, an oasis of calm, to escape, retreat and revitalise - naturally. Four years on, we ventured into providing beauty treatments. From the highest quality massage service, salon, to our highly talked about skin therapies, we have always been dedicated to keeping our clients beautiful day-in and night-out. In our spas we seek to reawaken skin, mind, body and soul, helping you look and feel your best naturally.

We are recruiting to fill the position below:

Job Title: Spa Receptionist

Location: Maiduguri, Borno
Employment Type: Full-time

Job Overview

• Sleek de Empire is seeking a warm, professional, and organized Spa Receptionist to be the first point of contact for our clients.
• The Spa Receptionist will handle customer inquiries, manage bookings, and ensure a welcoming environment.
• If you are passionate about delivering excellent customer service and thrive in a spa environment, we would love to meet you.

Responsibilities

• Greet and welcome clients as they arrive, providing a friendly and professional first impression.
• Answer phone calls, emails, and other inquiries regarding spa services, pricing, and scheduling.
• Manage spa appointment bookings and maintain an organized schedule to optimize service flow.
• Check clients in and out, ensuring accurate billing and payment processes.
• Address customer concerns and assist in resolving any issues with a positive and proactive attitude.
• Keep the reception area clean, organized, and inviting at all times.
• Promote spa products and services, providing information on current packages, discounts, and new offerings.
• Coordinate with spa therapists and managers to ensure smooth operations.
• Maintain accurate records of customer preferences and service history to enhance personalized service.

Requirements

• High school diploma or equivalent; additional qualifications in hospitality or customer service is a plus.
• Previous experience as a receptionist, especially in a spa or wellness environment, is preferred.
• Exceptional communication and interpersonal skills.
• Proficiency in basic computer applications and appointment scheduling software.
• Ability to multitask and handle high-stress situations calmly and professionally.
• A passion for customer service and a genuine desire to create a relaxing, welcoming atmosphere.

Salary and Benefits

• N25,000 - N40,000 monthly.
• Competitive salary and performance-based incentives.
• Opportunity to work in a supportive and friendly environment.
• Discounts on spa services and products.
• Career growth opportunities within the company.

Application Closing Date
28th November, 2024.