Command Center Analyst - L2 at Blue Pearl PTY Limited

Blue Pearl is a market-leading CLOUD Solutions developer with extensive knowledge and insight into the latest technologies, standardised processes, advanced technical capabilities and consulting processes available, ensuring wholistic success for our clientele. We offer professional consulting to compliment your business strategy and overall management and make it our priority to add value to any business by listening, analysing and creating a conducive solution that will empower our client.

We are recruiting to fill the position below:

Job Title: Command Center Analyst - L2

Location: Lagos
Job type: Contract

Job Description

• The Command Center Analyst - L2 is responsible for overseeing data center operations, monitoring infrastructure, and ensuring system uptime.
• This role focuses on managing and troubleshooting a wide range of data center systems and applications, providing Level 2 support, and proactively addressing issues to maintain a stable environment.
• This position excludes legacy systems and focuses on modern infrastructure.

Key Responsibilities
Data Center Operations Management:

• Monitor data center infrastructure, including servers, network devices, and storage systems, ensuring optimal performance and availability.
• Maintain data center environment standards, including temperature, humidity, and power management, to support equipment health and longevity.
• Execute daily operational tasks such as system checks, backups, and system maintenance.

Incident Management and Troubleshooting:

• Provide Level 2 support for data center-related incidents, including diagnosing and resolving issues with hardware, software, and network connectivity.
• Act as the first point of escalation for Level 1 support, managing incidents through resolution or further escalation.
• Coordinate with other IT teams for efficient incident resolution and root cause analysis for recurring issues.

System Monitoring and Health Checks:

• Use monitoring tools to track the health and performance of data center assets, proactively identifying and addressing potential issues.
• Set up alerts and respond to system warnings, ensuring timely intervention to prevent outages or disruptions.
• Regularly review and analyze system logs, identifying patterns and potential improvements in monitoring or performance.

Change and Configuration Management:

• Support change management processes within the data center, including scheduling, implementing, and verifying changes.
• Ensure data center configurations are documented and up-to-date to support effective troubleshooting and future growth.
• Assist in planning and executing data center upgrades, migrations, and expansion projects as required.

Documentation and Reporting:

• Maintain detailed and accurate documentation of data center operations, incident resolutions, and configuration changes.
• Prepare regular reports on system performance, incidents, and other operational metrics for management review.
• Document troubleshooting steps, best practices, and procedures to enhance team knowledge and support continuity.

Qualifications

• Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Experience: Minimum of 2-3 years of experience in data center operations, with at least 1 year in a Level 2 support role.
• Certifications: Data Center Operations or IT Infrastructure-related certifications (e.g., CompTIA Data+) are a plus.

Skills and Competencies:
Technical Skills:

• Proficiency in monitoring tools and ticketing systems used in data center environments.
• Strong knowledge of server hardware, networking basics, and data center infrastructure management (DCIM).
• Familiarity with backup, disaster recovery, and business continuity practices.
• Understanding of data center standards and compliance requirements.

Soft Skills:

• Strong problem-solving and troubleshooting abilities.
• Excellent communication skills for collaborating with IT teams and reporting to management.
• Ability to work independently and make sound decisions under pressure.
• Strong attention to detail and organizational skills.

Application Closing Date
Not Specified.