Contact Centre Agent at Kennedia Consulting Limited

Kennedia Consulting is a cost-effective and professional HR Service firm in West Africa region. We are a company that provides qualitative consulting and outsourcing services to our esteemed clients and have continuously kept ourselves “ahead of the curve”. Our innovative solutions run across areas of Personnel Outsourcing, Recruitment, Training, Business Process Outsourcing (BPO) & TaxationServices.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Victoria Island, Lagos

Job Description

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals.

Requirements

• BSC only ( only 2;2 candidates)
• Must have completed NYSC
• Minimum of one year experience as a customer service or call centre agent
• Not older than 26 as at the time of application
• Strong verbal and written communication skills.
• Proven ability to deliver excellent customer service in a professional environment.

Salary
N102,000 / Month. ( 13th Month, HMO, Pension)

Application Closing Date
2nd December, 2024.