Operations Manager at TeamAce Limited

TeamAce Limited -  Our client, a distinguished reliable partner in the beauty and wellness industry, is recruiting to fill the position below:

Job Title: Operations Manager

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• As our Operations Excellence Manager, you'll oversee all aspects of salon operations and support the Asylum Manager in maintaining high standards of service, hygiene, and client care.
• This role is essential in ensuring operational efficiency, team coordination, and client satisfaction in our premium beauty and wellness environment.

Responsibilities

• Work alongside the Asylum Manager to coordinate shifts, manage daily activities, and ensure 90% staff adherence to hygiene and service protocols and maintain an 85% or higher client satisfaction rate through excellent service delivery, professional concern handling, and implementation of feedback processes.
• Manage inventory levels with 95% compliance, and coordinate with suppliers.
• Maintain essential supplies availability and drive a 10% increase in client return rate over six months and contribute to 5% monthly client engagement growth through service promotion and relationship building.
• Prepare weekly reports on inventory, client feedback, and operational metrics while tracking team performance and suggesting improvements.

Requirements

• BSc in any related field.
• 1-2 years experience in a salon or hospitality environment, preferably in an operational role.
• Strong organizational and time-management skills and excellent communication and client-relations skills
• Proficiency in inventory management and basic reporting.

Benefits
Salary:N300,000 - N350,000 per month.
Basic HMO coverage.
Performance bonuses: Quarterly performance-based incentives.

Application Closing Date
23rd December, 2024.