Anti-Fraud Manager at PalmPay Limited

PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.

We are recruiting to fill the position below:

Job Title: Anti-Fraud Manager

Location: Ikeja, Lagos
Employment Type: Full time
Department: Risk & Anti-Fraud

Job Brief

• As an Anti-Fraud Manager, you will play a critical role in developing, implementing, and maintaining robust strategies to protect PalmPay Limited from financial crimes, fraud, and misconduct.
• This position involves leading fraud investigations, monitoring risks, implementing preventive measures, and ensuring compliance with regulatory standards.
• The ideal candidate must possess strong analytical skills, a deep understanding of fraud typologies and investigative processes, and the ability to collaborate effectively across departments.
• Your leadership will be instrumental in fostering a proactive anti-fraud environment and driving initiatives that uphold the organization's integrity.

Job Description, Responsibilities and Duties
As the Anti-Fraud Manager, you will:

• Lead and manage investigations into consumer, agent, and merchant-related fraud escalations, ensuring the protection of customers and the company from financial fraud.
• Oversee the investigation of reported incidents from external institutions, implement preventive strategies, and provide leadership with timely updates on investigations and potential risks.
• Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
• Collaborate with fraud counterparts at other organizations to innovate approaches and benchmark PalmPay's current capabilities.
• Establish and maintain open communication channels while fostering productive relationships with relevant authorities.
• Proactively collaborate with industry peers to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
• Lead efforts to recover funds lost to fraudulent activities by working with internal departments and industry partners to maximize recovery outcomes.
• Implement training programs to enhance employee awareness and reduce organizational vulnerabilities to fraud.
• Ensure proper escalation of fraud issues to relevant stakeholders and senior management.

Requirements and Skills

• Bachelor’s degree in Criminology, Law, or a related field. Professional certifications (e.g., CFE, CFCS) are highly advantageous.
• Law enforcement background preferred.
• A minimum of 12 years of experience in fraud investigations, financial crimes, or fraud examinations, with at least 2 years in a managerial role.
• Proven ability to manage complex investigations and present findings clearly to various stakeholders.
• Strong understanding of fraud prevention techniques, recovery processes, and relevant legal frameworks.
• Experience collaborating with law enforcement agencies and navigating legal procedures related to financial crimes.
• Excellent analytical, communication, and leadership skills, with the ability to prioritize and operate effectively in a fast-paced environment.
• Active engagement in fraud consortiums and peer networks to remain informed on emerging trends and threats.
• Exceptional investigative and problem-solving skills to evaluate complex fraud patterns and develop actionable solutions.

Application Closing Date
Not Specified.