Receptionist at People Apex Solution

People Apex Solution - Our client is seeking a professional, customer-oriented candidate to join their luxurious spa team in the capacity below:

Job Title: Receptionist

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking a professional, customer-oriented Spa Receptionist to join their luxurious spa team in Lekki Phase 1.
• The ideal candidate will act as the first point of contact for clients, ensuring they receive a warm welcome and exceptional service.
• As a Spa Receptionist, you will manage appointments, handle customer inquiries, and support the spa’s daily operations.

Key Responsibilities
Customer Service:

• Greet clients warmly upon arrival and provide a welcoming atmosphere.
• Address client inquiries via phone, email, and in-person professionally and promptly.
• Offer information about spa services, promotions, and memberships.
• Handle client feedback and complaints effectively to ensure customer satisfaction.

Appointment Management:

• Schedule and confirm client appointments, ensuring efficient use of spa resources.
• Maintain an accurate and updated appointment calendar.
• Coordinate with spa therapists and staff to manage bookings effectively.

Administrative Duties:

• Handle the check-in and check-out process, including invoicing and payment collection.
• Maintain detailed client records and preferences in the system.
• Prepare daily reports on bookings, revenue, and feedback.
• Monitor spa supplies and liaise with vendors for replenishment when needed.

Spa Environment Management:

• Ensure the reception area is clean, organized, and aesthetically pleasing.
• Provide clients with refreshments and other amenities during their wait.
• Follow health and safety protocols to maintain a clean and safe environment.

Qualifications and Requirements

• Education: Minimum of an OND or equivalent qualification.
• Experience: At least 1 year of experience in a receptionist or customer service role, preferably in the hospitality or wellness industry.
• Technical Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with scheduling software or point-of-sale systems is a plus.
• Soft Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
• Personal Traits:
  • Professional appearance and demeanor.
  • A friendly, approachable, and empathetic attitude.
  • Passion for wellness and customer care.

Benefits

• Salary: N100,000 monthly.
• Opportunities for professional development and growth.
• A supportive and team-oriented work environment.

Application Closing Date
31st December, 2024.