Customer Service Executive at the International Health Management Services (IHMS)

IHMS is a national Health Maintenance Organization (HMO) established in 2001 to provide Social Health Insurance coverage to individuals and groups under the National Health Insurance Scheme and private health insurance services to interested individuals and groups. It is owned by medical practitioners and Institutional investors.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos Island, Lagos
Employment Type: Full-time

Key Responsibilities

• Provide excellent customer service by addressing inquiries and resolving issues related to HMO policies, benefits, and claims.
• Assist customers with enrollment, renewals, and updates to their HMO accounts.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with HMO providers to ensure smooth service delivery and issue resolution.
• Educate customers on HMO plans, terms, and benefits to enhance their experience.
• Handle escalated customer concerns professionally and efficiently.
• Work with internal teams to refine customer support processes and improve satisfaction.

Qualifications

• Education: Bachelor's Degree in any field (health-related disciplines are advantageous).
• Experience: Minimum of 2 years in customer service, with a strong preference for experience in HMO or health insurance environments.
• Skills:
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving and organizational abilities.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Thorough understanding of HMO policies and processes.

Salary
N150,000 monthly.

Application Closing Date
2nd December, 2024