HR / Admin Manager at Excel and Grace Consulting

Excel and Grace Consulting is a key player in financial & business consulting, providing financial advisory services to people and organizations in Nigeria. Endowed with seasoned Consultants in Human Capital Development, Business Development, Accounting, Operations Management, Project management, Banking, Marketing, Brand Development, and so many other fields, Excel and Grace has adequately positioned itself as a solution provider.

We are recruiting to fill the position below:

Job Title: HR / Admin Manager

Location: Ajao Estate, Lagos
Employment Type: Full-time

Responsibilities

• Manage end-to-end recruitment for both the travel agency and the training institute, including cabin crew trainers, travel consultants, and administrative staff.
• Develop and implement strategies to attract qualified candidates for seasonal and permanent roles.
• Foster a positive work environment by addressing employee concerns and implementing initiatives to improve employee morale and engagement.
• Manage conflict resolution and maintain open communication between employees and management.
• Oversee the development and implementation of training programs for new hires and current employees, focusing on skills required for customer service, sales, cabin crew operations, and other related fields.
• Work closely with the training institute to coordinate professional development programs for aspiring cabin crew members.
• Administer payroll, benefits, and leave programs.
• Ensure compliance with all employment regulations and laws regarding compensation and policies.
• Develop and update HR policies and procedures in line with industry best practices.
• Assist with the overall day-to-day management of both the travel agency and the training institute, ensuring seamless operations.
• Collaborate with department heads to improve business processes and human resource management.
• Oversee human resource planning, ensuring proper staffing levels are maintained for both
• the travel agency and training institute operations.
• Assist in the development and management of departmental budgets, ensuring financial efficiency in both HR and business operations.
• Work closely with the finance team to track expenses related to staffing, training, and other operational costs.
• Ensure that the travel agency’s staff maintains high standards of customer service and is properly trained to handle customer queries, bookings, and complaints effectively.
• Provide feedback and recommendations for business growth, particularly in the context of new market opportunities and training innovations.

Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years of experience in Human Resources, with at least 1 yearina travel agency, hospitality, or aviation training environment.
• Strong knowledge of HR best practices, local labor laws, and compliance requirements.
• Proven ability to manage multiple functions and priorities, with a focus on operational efficiency and employee satisfaction.
• Excellent interpersonal and communication skills, with the ability to build strong relationships at all levels of the organization.
• Strong problem-solving and decision-making skills, with the ability to handle complex situations with a calm and strategic approach.
• Experience in resource planning, budgeting, and financial management is highly desirable.

Salary
N250,000 / month.

Application Closing Date
Not Specified.