Product Manager - Client Web App (SME and Enterprise Solutions) at Leatherback

Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

We are recruiting to fill the position below:

Job Title: Product Manager - Client Web App (SME and Enterprise Solutions)

Location: Victoria Island, Lagos
Job type: Full time

About the Role

• We are seeking a highly skilled and strategic Product Manager to oversee the development and scaling of Leatherback’s Client Web App, tailored specifically for SMEs and enterprises.
• This role is critical to empowering businesses with a seamless cross-border financial platform, meeting the unique needs of companies managing complex financial operations.
• The ideal candidate will possess strong technical expertise, a deep understanding of business customer needs, and the ability to deliver innovative solutions that drive operational efficiency and customer satisfaction.

Key Responsibilities
Product Strategy and Roadmap:

• Define and implement the vision, strategy, and roadmap for the Client Web App, ensuring alignment with Leatherback’s business objectives and customer needs.
• Prioritize product features based on customer feedback, market trends, and business goals to drive value for SMEs and enterprise clients.
• Monitor and assess competitors to maintain a competitive edge in the fintech space.

Product Development and Delivery:

• Collaborate with engineering, design, and marketing teams to ensure timely and high-quality delivery of features and improvements.
• Own the end-to-end product lifecycle, including concept development, design, development, testing, and launch.
• Translate business requirements into detailed product specifications for engineering teams.

Customer Focus:

• Conduct user research and stakeholder interviews to identify pain points, refine the customer journey, and prioritize impactful solutions.
• Optimize the Client Web App’s interface to enhance usability for business customers, including features like payment tracking, invoicing, and multi-user permissions.
• Drive adoption and engagement through user training materials and customer success initiatives.

Data-Driven Insights:

• Analyze key performance indicators (KPIs) such as user retention, feature adoption, and revenue impact to inform product decisions.
• Utilize tools like Mixpanel or Google Analytics to track user behavior and identify areas for optimization.

Compliance and Security:

• Ensure the product meets all regulatory and security requirements for handling sensitive financial data in multiple jurisdictions.
• Work closely with the compliance team to integrate features that simplify KYC/AML processes for enterprise clients.

Qualifications
Education: 

• First Degree in a relevant discipline.

Experience and Expertise:

• Proven Track Record: At least 5 years of experience in product management for enterprise-grade software or B2B platforms, ideally within the fintech or payments space.

Technical Knowledge:

• Strong understanding of web app development frameworks (such as Angular, React, or Vue.js).
• Strong understanding of API management and integrations for B2B workflows.
• Familiarity with backend technologies (e.g., Spring Boot, Django) and cloud infrastructure tools (e.g., AWS, Azure).
• Experience working with complex database systems and enterprise security protocols.
• Proficiency in tools like Jira, Confluence, and Google Analytics.
• Business Acumen: Deep understanding of SME and enterprise financial workflows, including invoicing, expense management, and cross-border payments.

Analytical and Strategic Thinking:

• Data-Driven Decision Making: Skilled in analyzing user behavior and operational data to identify trends and drive feature prioritization.
• Strategic Vision: Ability to develop a long-term roadmap that balances immediate business needs with scalable growth opportunities.

Leadership and Collaboration:

• Cross-Functional Leadership: Proven ability to align diverse teams, including engineering, marketing, and sales, to achieve product goals.
• Stakeholder Management: Expertise in managing internal and external stakeholders, ensuring alignment across departments and business partners.

Customer-Centric Mindset:

• Empathy for Business Users: Strong understanding of SME and enterprise pain points, with a commitment to delivering impactful solutions.
• Global Perspective: Familiarity with cross-border financial regulations and multi-currency workflows is a strong advantage.

Communication and Problem-Solving:

• Clear Communicator: Ability to convey complex ideas effectively to both technical and non-technical audiences.
• Problem-Solving: Resourceful and innovative in tackling challenges and delivering customer-focused solutions.

Preferred Experience:

• Scaling Expertise: Experience scaling enterprise software to meet the needs of a growing customer base.
• Fintech Knowledge: Familiarity with payment gateways, B2B lending, or multi-currency transaction platforms.
• Startup Environment: Proven ability to thrive in fast-paced, dynamic work environments.

Key Personality Traits:

• Visionary Thinker: Capable of identifying long-term opportunities and translating them into actionable product goals.
• Customer Advocate: Passionate about solving customer problems and improving user experience.
• Detail-Oriented: Ensures high standards in every aspect of product development and delivery.
• Collaborative Leader: Thrives in team settings and values input from cross-functional stakeholders.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online