Restaurant Manager at Cilantro Restaurant

Cilantro Restaurant is recruiting suitable candidates to fill the position below:

Job Title: Restaurant Manager

Location: Lagos
Employment Type: Full-time

Responsibilities
Operations Management:

• Oversee the daily operations of the restaurant, including managing staff, inventory, food preparation, and customer service.
• Ensure compliance with health and safety regulations, food quality standards, and company policies.
• Handle opening and closing procedures, including cash reconciliation, locking up the restaurant, and setting up for the next day.

Staff Management:

• Recruit, hire, and train staff, including servers, chefs, dishwashers, and other personnel.
• Schedule shifts and ensure adequate staffing levels during peak hours.
• Monitor employee performance, provide feedback, conduct performance evaluations, and offer professional development opportunities.
• Handle staff conflicts, complaints, and disciplinary actions in a professional manner.

Customer Service:

• Ensure an excellent dining experience for guests by maintaining high standards of service and resolving customer complaints or issues promptly.
• Monitor and respond to customer feedback, both in-person and through online reviews, to improve service quality.
• Develop strategies to enhance customer satisfaction and build repeat business.

Financial Management:

• Oversee the restaurant's budget, including controlling costs for food, beverages, labor, and supplies.
• Prepare and analyze financial reports, including profit and loss statements.
• Implement cost-saving initiatives without compromising quality.
• Handle cash flow management, including making bank deposits and ensuring accurate accounting.

Inventory and Supply Management:

• Maintain stock levels of food, beverages, and supplies, ordering as needed.
• Work with suppliers to negotiate prices and ensure timely deliveries.
• Monitor inventory usage to prevent waste and spoilage.

Marketing and Promotions:

• Develop and implement marketing strategies to increase the restaurant’s visibility and attract customers.
• Plan and execute promotions, special events, and seasonal menus.
• Manage social media accounts and engage with customers online to boost restaurant presence.

Health and Safety Compliance:

• Ensure that all health and safety standards are maintained, including food safety protocols and cleanliness.
• Monitor the sanitation of the kitchen, dining area, and restroom facilities.
• Stay updated on local and national regulations related to food service and ensure the restaurant is compliant.

Team Leadership:

• Lead by example, motivating and inspiring the team to deliver excellent customer service.
• Foster a positive work culture and encourage teamwork and collaboration.
• Delegate tasks effectively and provide support where necessary.

Skills and Qualifications

• Education: A Degree or Diploma in Hospitality Management, Business, or a related field is preferred but not always required.
• Experience: Several years of experience in the restaurant or hospitality industry, with a proven track record of management.
• Communication: Strong verbal and written communication skills to interact with staff, customers, and suppliers.
• Leadership: Ability to manage and motivate a team, ensuring that all employees work efficiently and provide excellent service.
• Financial Acumen: Experience in managing budgets, payroll, and cost control.
• Customer Service: A commitment to providing exceptional service and handling customer complaints in a professional manner.
• Problem-Solving: Ability to quickly identify problems and implement effective solutions.
• Time Management: Ability to handle multiple tasks simultaneously in a fast-paced environment.
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Application Closing Date
20th December, 2024.