Platform Manager, Professional Services at Interswitch Group

Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organisations on a timely and consistent basis. We started operations in 2002 as a transaction switching and electronic payments processing, and have progressively evolved into an integrated payment services company, building and managing payment infrastructure as well as delivering innovative payment products and transactional services throughout the African continent. At Interswitch, we offer unique career opportunities for individuals capable of playing key roles and adding value in an innovative and fun environment.

We are recruiting to fill the position below:

Job Title: Platform Manager, Professional Services

Location: Lagos
Employment Type: Full Time

Job Summary

• The ideal candidate will be responsible for managing technology processes inherent in creating, managing, and delivering training virtually.
• This includes building, partnering, and managing administrative platforms such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS) for the Professional Services team.
• Additionally, the candidate will market professional services learning solutions to pre-defined target markets and deliver assigned revenue targets.

Job Description

• Understands the vision and strategy for the Professional Services market.
• Builds and grows the Professional Services brand virtually.
• Successfully transforms key Professional Services onsite courses to virtual programs.
• Works with the team to ensure execution of sales strategies to improve market share for virtual training solutions.
• Provides and evaluates visuals used during the content development process.
• Works closely with the Design & UX Team to provide visuals, design, and UX for learning programs.
• Maintains and supports administrative platforms such as LMS and LCMS.
• Supports partner platforms for LMS and LCMS.
• Maintains, supports, and supervises tools, technologies, and content used during instructional design and content development.
• Provides technical and learning support for electronic and online delivery of learning programs.
• Delivers end-to-end learning solutions virtually on Professional Services platforms.
• Manages social and collaborative tools for knowledge sharing and team learning.
• Increases the virtual presence of the Professional Services portfolio.
• Increases the number of users on the learning platform to meet revenue targets.
• Effectively markets learning solutions to pre-defined target markets.
• Prospects new opportunities and identifies profitable customers across various sectors.
• Owns and manages internal and external KYC documentation processes for client onboarding.
• Provides periodic reporting on leads and sales activities.
• Develops and maintains strong relationships with key accounts.
• Liaises with internal teams to resolve customer issues.
• Manages project tracking and service upgrades.
• Monitors trends in client behaviour and provides market feedback.
• Offers insights into competitor strategies and solutions.
• Identifies opportunities for networking, conferences, and sales events to enhance sales impact.
• Tracks sales progress and reviews targets against actual revenue.
• Financial Perspective: Achieve set revenue targets.
• Customer Perspective: Growth in market share and penetration into new sectors.
• Internal Business Process: Relevance of content to market trends and seamless content consumption.
• Learning & Growth: Closing identified competency gaps.

Position Requirements
Formal Education & Certification:

• A Bachelor’s Degree in Computer Science or a related field.
• Additional qualifications in digital marketing, technical writing, project management, sales operations, or strategic management are a plus.

Experience:

• 7 - 10 years of hands-on experience in platform management, virtual training solutions, or a similar role.
• Proven expertise in managing technology platforms such as Learning Management Systems (LMS) and Learning Content Management Systems (LCMS).
• Demonstrated ability to implement and manage large-scale virtual training programs, from conception to delivery.
• Proven experience collaborating with cross-functional teams to drive organizational learning objectives, achieve revenue targets, and expand market share within the professional services sector.

Key Skills and Competencies:

• Strategic Thinking
• Sales Forecasting and Business Development
• Market Research and Data Analysis
• Project and Process Management
• Technical Proficiency (LMS/LCMS, E-learning tools, Authoring Systems)
• Communication and Relationship Management
• Performance Monitoring
• Content Marketing
• Customer Orientation.

Application Closing Date
Not Specified.