Call Center Officer at Skyline International Tourism and Hospitality Limited (SITH)

Skyline International Tourism and Hospitality Limited (SITH) was established in 2019 as the hospitality division of the Skyline Group in Nigeria. SITH is the franchisee for Pizza Hut in Nigeria (all regions except Lagos). Pizza Hut is part of Yum Brands (formerly PepsiCo Restaurants). Skyline International Tourism and Hospitality is the fastest growing F&B company in Nigeria.

We are recruiting to fill the position below:

Job Title: Call Center Officer

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities 

• Respond promptly and professionally to customer inquiries.
• Guide potential customers in selecting products that meet their needs.
• Help customers place orders and understand payment options.
• Conduct follow-up calls to assess customer satisfaction, and resolve concerns.
• Maintain accurate customer records and log all interactions in the CRM for reference and analysis.
• Work closely with support teams to stay updated on new product offerings.
• Receive calls and manage call center correspondence.
• Responds to clients within approved timelines.
• Improve turn-around time for orders and deliveries.
• Any other task as assigned by HOD

Qualifications

• First Degree in Communication, Arts or a relevant field.
• Excellent verbal and written communication skills.

Application Closing Date
Not Specified.