Loan Collection Agents at Careers Verified Limited

At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.

We are recruiting to fill the position below:

Job Title: Loan Collection Agent

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• We are seeking diligent and customer-oriented Loan Collection Agents to manage the collection of overdue payments while maintaining positive relationships with clients.
• The ideal candidate will possess strong communication and negotiation skills to resolve payment issues effectively and uphold the company’s financial health.

Key Responsibilities

• Contact Borrowers: Reach out to clients via phone, email, or in-person visits to discuss overdue payments.
• Negotiate Payment Solutions: Develop repayment plans or suggest alternative solutions to help clients settle their debts.
• Record-Keeping: Maintain detailed records of client interactions, payment agreements, and follow-up actions in the company database.
• Monitor Accounts: Track overdue accounts and ensure timely follow-up on payment commitments.
• Legal Compliance: Adhere to all company policies and legal regulations regarding debt collection practices.
• Customer Service: Provide clients with clear explanations of their account status and offer guidance to avoid future defaults.
• Reporting: Submit regular updates to management on collection progress and account statuses.
• Collaboration: Work closely with other departments, such as loan officers and legal teams, to resolve complex cases.

Qualifications

• High School Diploma or equivalent
• Proven experience in debt collection, sales, or customer service.
• Strong negotiation and conflict-resolution skills.
• Excellent verbal and written communication skills.
• Familiarity with debt collection laws and regulations.
• Proficient in using CRM systems and other collection tools.

Application Closing Date
31st January, 2025.