Customer Retention Specialist at Hobark International Limited (HIL)

Hobark International Limited (HIL) is the parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently, we have offices in 4 countries with our head office in Lagos.

We are recruiting to fill the position below:

Job Title: Customer Retention Specialist

Location: Lagos
Employment Type: Full Time

Responsibilities

• Reaching out to customers before their respective renewal dates to notify them of the renewal.
• Identifying opportunities to cross-sell existing products and services to customers to generate
• company revenue. Also, upselling products and services to existing clients to increase sales and
• improve the profit margin.
• Building excellent knowledge of products and services and advising customers appropriately.
• Building positive relationships with customers and business associates.

Requirements

• B.Sc. in Economics, Marketing, Business Administration, Social Sciences, or any relevant degree.
• 2 - 6 years of Customer Service, Sales, Business Development, Customer Support or Telemarketing experience
• Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers’ goals as best as possible.
• Experience working in a target-driven environment.
• Knowledge of churn reduction tactics and experience implementing them to save accounts from churning.

Application Closing Date
Not Specified.