Systems Infrastructure Analyst at the OPEC Fund for International Development

The OPEC Fund for International Development is a multilateral development finance institution established in 1976. Our 12 Member Countries are:  Algeria, Ecuador, Gabon, Indonesia, the Islamic Republic of Iran, Iraq, Kuwait, Libya, Nigeria, Saudi Arabia, the United Arab Emirates, and the Bolivarian Republic of Venezuela.

We are recruiting to fill the position below:

Job Title: Systems Infrastructure Analyst

Location: Austria
Department/Unit: Corporate Services / Information Technology Unit / IT Infrastructure 
Contract Type: Fixed Term Contract
Grade: Para Professional
Job Category: E
Recruitment Status: Local

Job Profile

• The IT infrastructure Specialist provides technical expertise in the installation, maintenance and monitoring of specific IT systems to ensure their optimal and effective utilization.
• The incumbent must have thorough knowledge of different computer software and hardware platforms.

Duties and Responsibilities

• Performs regular IT tasks in all areas such as systems administration, monitoring, patching, scripting and database administration;
• Provides service desk support for incoming queries and issues related to computer systems, software and other hardware;
• Maintains and secures appliances, desktops and servers implementations;
• Maintains and updates knowledge base articles;
• Recommends alternative technologies or improvements to enhance information systems to support organizational goals;
• Supports in the implementation of infrastructure projects;
• Monitors systems, infrastructure and network, and ensures improvements of performance, availability and usability;
• Implements security measures and ensures data integrity;
• Develops training materials and user documentation;
• Resolves hardware incidents and initiates warranty repairs;
• Responsible for user account management, including on-boarding and off-boarding of users, access rights and group membership administration and user mailbox administration;
• Keeps abreast of latest technology trends and developments;
• Reviews technical architectures and proposes improvements to satisfy forecasted requirements;
• Guarantees the availability of printer systems;
• Implements cyber security solutions governed by the Head IT Secuirty;
• Monitors and reports on SLAs defined with external partners and consultants;
• Deals with all departments/units on the subject of IT services;
• Carries out other related tasks assigned by the  Director, Informtion Technology Unit.

Qualifications and Experience

• Bachelor’s Degree in Computer Science or a related field;
• IT certifications and other relevant certifications;
• A minimum of 8 years relevant professional experience;
• Experience of working in an international development institution is an added advantage;
• Fluent in English. A good working knowledge of German is highly desirable. 
• A good working knowledge of Arabic, French, or Spanish is an added advantage. 

Technical Competencies:

• Familiarity with SAP, OpenText, PowerShell Scripting;
• Very good knowledge in Microsoft On-premise Operating Systems and Microsoft Desktop and Microsoft Office products;
• Very good knowledge of Cisco equipment and solutions as well as security solutions;
• Demonstrated experience in maintaining VMware virtualization platform;
• Experienced in Cloud technologies.

Behavioural  Competencies:

• Subject Matter Knowledge - The in-depth understanding and expertise in specific fields relevant to the OPEC Fund's operations and the individual's role.
• Collaboration and Teamwork - The ability to effectively work with colleagues, stakeholders and partners to achieve shared goals.
• Customer Centricity  - The ability to focus on comprehending and addressing customer needs; consistently deliver exceptional service and foster strong, lasting customer relationships. 
• Cross-Cultural Sensitivity - The ability to take into account the variety of the human experience and how it contributes to the workplace and to demonstrate  respect for diverse cultures and viewpoints.
• Effective Planning and Follow Up - The ability to set clear goals and priorities; skillfully organize tasks for efficiency; consistently follow through on commitments and plans. 
• Sense of Responsibility - The ability to demonstrate ownership and accountability in tasks and outcomes; uphold reliability and commitment to fulfilling responsibilities.

Application Closing Date
27th December, 2024.