Office Admin / Customer Service Officer at Deslog Training and Consulting Limited (DTC)

Deslog Training & Consulting Limited (DTC) is the training arm of Deslog Energy Services Limited, your one stop solution for quality training, ISO certification and consultancy services, We are excellent in what we do and our strength and continued growth lies in the quality of our certified and seasoned professional staff and management’s commitment to offer industry required courses, certifications and consultancy services that fulfils our client’s requirement, ISO 9001:2015 standard and conforms to local content laws.

With several years of experience we have assisted many companies including multinationals to reach global accepted standards by helping them to obtain ISO certifications and by training their staff to be up to date with the latest methods and good practices and to consistently adopt the “right attitude” in the their respective field.

We are recruiting to fill the position below:

Job Title: Office Admin / Customer Service Officer

Location: Ovwian, Delta
Employment Type: Full-time

Responsibilities

• Perform an administrative and clerical function such as Word processing and typing, Sorting and filing, Photocopy, printing, scanning, Record keeping, Appointment scheduling, and Book-keeping.
• Register students/clients for both online and classroom training, receive cash payment on behalf of the company and confirm transfer payments, ensure that the students are duly registered on INVEX software, student database and manual record is kept.
• Provide hospitality for students/client including arranging and purchasing meals and refreshments where required.
• Coordinate our online students and their training activities, ensure the good customer experience.
• Liaise with the Training and Certification Administrator to collate names of registered and trained students.
• Send names of successfully trained students to the headquarter for processing of certificate and issue successfully cleared certificate to the students on behalf of the management.
• Manage the day-to day administrative operations of Warri office.
• Receive walk in customers or prospects and attend to them, accordingly, receive calls from customers and attend to their inquiries or complaints.
• Search for new customers using LinkedIn and other social media platforms, send proposals to prospects and follow up proposals till sales is closed out.
• Use telemarking, email marketing and other sales tools to follow up prospects, convert leads generated from google, social media and other paid advert to sales.
• Receive customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Respond to social media chats in a timely and efficient manner.
• Regularly post jobs on Deslog Job Platform (Salvajob.com).
• Create and maintain office filling system both electronic and manual and ensure proper document control.
• Maintain inventory of the office, manage office facilities, maintain office supplies and equipment; arrange for necessary repairs and place orders when necessary.
• Communicate effectively and timely to students on issues related to training and certification.
• Print and package training manuals/course materials and examination script and issue them to students/clients at appropriate time.
• Access customer needs and explain services, products, processes, procedures, and guidelines ensuring satisfactory customer experience.
• Check company emails, reply to company emails and transfer emails to the appropriate sources where required.
• Assist in marketing of our services both corporate and individuals to meet company monthly set target.
• Perform any other task that may be assigned to you by the Admin/Human Resources Manager.
• Cary out any other task that may be assigned to you by the management.

Requirements

• Candidates should possess an HND / BSc with 2 - 5 years experience.

Salary
N80,000 - N100,000 / Month.

Application Closing Date
31st December, 2024.