Case Management Agent at FiberOne Broadband (FOB) Limited

FiberOne Broadband is an internet service provider that deals with fiber optic cables to aid faster internet.

We are recruiting to fill the position below:

Job Title: Case Management Agent

Location: Anthony Village, Lagos
Employment Type: Contract

Job Responsibilites

• Receives calls/emails/chats and responds within SLA
• Ensures FCR for level 1 supports
• Escalates all level 2 supports to ISM within 10mins of receipt if unable to resolve at first level
• Ensures schedule adherence
• Follow up with escalated support and ensure it is further escalated to shift supervisor if unable to receive feedback after 3hours
• Ensures customers requiring lost days are duly filled on eservice/tracker promptly and follow up done
• Ensures quality score of 90% is achieved.

Job Requirements

• Interested candidates should possess a Bachelor`s Degree in a relevant field with 1-3 years work experience.
• Must attend daily pep-talks
• Must be punctual at work
• Must be able to complete all assigned tasks daily
• Must be able to work shifts (public holidays, weekends).

Salary
N100,000 - N130,000 monthly.

Application Closing Date
13th December, 2024.