Experienced Hospital Patient Services / Front Desk Manager at Lagos Executive Cardiovascular Centre (LECC)

Lagos Executive Cardiovascular Centre (LECC) is a premier healthcare facility dedicated to providing world-class cardiovascular care and multispeciality care to patients in Nigeria and beyond. With a commitment to innovation, compassion, and excellence, we aim to consistently improve the lives of our patients while setting new standards in healthcare delivery.

We are recruiting to fill the position below:

Job Title: Experienced Hospital Patient Services / Front Desk Manager

Location: Lagos

Job Description

• Are you passionate about delivering exceptional customer service and creating a seamless experience for patients? Lagos Executive Cardiovascular Centre (LECC), a premier healthcare facility, is seeking a Patient Services/Front Desk Manager to join our dynamic team.

Key Responsibilities
As a Patient Services/Front Desk Manager, you will be responsible for:

Team Leadership:

• Supervising and managing front desk staff to ensure high-quality service delivery.
• Providing training and mentorship to team members to enhance their skills.

Customer Service:

• Ensuring a welcoming and professional experience for all patients and visitors.
• Handling inquiries, complaints, and concerns promptly and efficiently.

Administrative Coordination:

• Overseeing patient check-ins, appointments, and scheduling to minimize wait times.
• Maintaining accurate and organized patient records and documentation.

Process Improvement:

• Implementing best practices to improve the efficiency of front desk operations.
• Ensuring adherence to organizational policies and procedures.

Communication:

• Serving as a liaison between patients and medical staff to facilitate smooth communication.
• Coordinating with various departments to ensure seamless patient care.

Problem-Solving:

• Proactively addressing challenges that arise in daily operations to ensure smooth workflow.
• Developing strategies to improve patient satisfaction and front desk efficiency.

Requirements

• Educational Background: A Bachelor’s Degree in a related field (Business Administration, Hospitality Management, etc.).
• Experience: Minimum of 3 years in a similar role in healthcare, hospitality, or customer service management.

Skills:

• Excellent verbal and written communication skills.
• Strong leadership and organizational skills.
• Proficiency in Microsoft Office and relevant software.
• Ability to work under pressure and manage a fast-paced environment.
• Emotional intelligence and a patient-centered approach.

Why Join LECC?

• Be part of a healthcare institution known for providing cutting-edge cardiovascular care in Nigeria.
• Work in a supportive and professional environment with opportunities for growth.
• Make a meaningful impact on the lives of patients and their families.

Application Closing Date
31st December, 2024.