Customer Service Officer at a Microfinance Bank - Crystal HR & Business Consultants

Crystal HR & Business Consultants - Our client, a Microfinance Bank, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Owerri, Imo
Employment Type: Full-time

Essential Duties and Responsibilities

• Answer inbound customer inquiries through various channels (phone, email, chat, social media) regarding banking products and services (e.g., accounts, loans, credit cards, investments).
• Provide accurate and timely information on account balances, transactions, fees, and interest rates.
• Resolve customer issues such as account discrepancies, fraudulent activity, and service disruptions.
• Process customer requests such as account opening, account closures, and address changes.
• Assist customers with online banking and mobile banking applications.
• Identify and escalate complex customer issues to appropriate departments (e.g., loan officers, branch managers).
• Maintain accurate records of customer interactions in the bank's customer relationship management (CRM) system.
• Adhere to all bank policies and procedures related to customer service and security.
• Maintain confidentiality of customer information at all times.
• Contribute to continuous improvement of customer service processes.
• Other duties as assigned.

Qualifications

• HND/Bsc/ND in Communication studies, Business Administration, Banking, Finance or related courses.
• 2 - 3 years experience in a mircrofinace or related environment.
• ND holders must have a minimum of 4 years expereince.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong problem-solving and decision-making skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in using computers and banking software applications.
• Strong customer service orientation with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Knowledge of banking products and services is a plus.

Application Closing Date
19th December, 2024.