Customer Service Officer at CarePoint Hospitals Limited

CarePoint is a chain of healthcare facilities dedicated to offering the highest quality of health care services at affordable cost. CarePoint health facilities are situated across several local government and communities in Lagos state, specifically. We currently own two (2) facilities across Lagos and part of our mission is to expand.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Egbeda, Lagos
Employment Type: Full-time

Job Summary

• The role is Responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate and seemingly dissatisfied ones.
• The Receptionist is expected to work under minimal supervision in order to ensure the smooth running of the hospital.

Job Description

• Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
• Registration of private, corporate and HMO clients
• Sending of patient data to nurses for vital
• Attending to incoming calls immediately after the phone rings, taking messages and responding to queries appropriately.
• Interface with the housekeeper(s), ensuring proper hygiene of the front desk/waiting area of hospital premises.
• Coordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.
• Manage the hospital schedule (calendars, visits, and appointments) for the Hospital seamlessly and efficiently to ensure optimal use of time.
• Ensure patient's files are returned to the Records officer after use for proper filing, ensuring all records are kept up to date, shredding, disposal of confidential documents, etc.
• Ensure all Client's electronic records are kept up to date.
• Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft Office suite (Word, Excel & PowerPoint).
• Plans own workload to anticipate and balance priorities, thus optimizing output.
• Writing the hand-over note and calculating daily attendance statistics in the provided records book for the previous day.
• Ensure that no patient is left standing at the front desk office without attending to them.
• Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
• Letters, memos, and other documents are clearly and well-typed and printed.

Education, Qualifications & Experience

• Minimum academic qualification of OND in Health Information Management
• 1-3 years of relevant work experience in the health sector.

Key Skills & Competencies:

• Analytical, problem solving and decision-making skills.
• Good leadership and team-building skills.
• Ability to multitask and work well under pressure.
• Attention to detail. Ability to establish priorities, maintain confidentiality and work under pressure
• Demonstrate excellent client-facing and inter-communication skills.
• Excellent organizational skills including excellent verbal and written communication.
• Displays Diplomacy/tact.
• Exhibits a high level of Integrity.
• Excellent time management.
• Patient-oriented with excellent counselling skills.
• Excellent communication and people skills.

Salary
N90,000 - N115,000 / month.

Application Closing Date
20th December, 2024.