Customer Service Manager at JNC International Limited

JNC International Limited is a leading Turnkey Medical Equipment Service and Solutions Company in Nigeria. Our competences are noticeable throughout the healthcare space in Nigeria as we constantly look to improve and provide quality and affordable solutions for desired need through our innovative strategies for solutions delivery.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Job Type: Full-time

Key Responsibilities
Enrollment Management:

• Inquiries and Follow-up: Serve as the primary contact for enrollment inquiries, providing prospective families with timely and accurate information about the school.
• Relationship Building: Cultivate positive relationships with prospective families, addressing questions and concerns to ensure a smooth enrollment experience.
• Platform Management: Oversee the enrollment platform, ensuring all information is accurate and up-to-date.
• Enrollment Process: Guide families through the entire enrollment process, from inquiry to onboarding, ensuring all requirements are met.
• Data Analysis: Track and analyze enrollment trends, providing insights and recommendations to enhance enrollment strategies.

Program Development and Management:

• Design, implement, and evaluate community service programs aligned with the school’s mission and values.
• Develop and maintain an active alumni network, creating programs and events to engage former students and families.
• Identify community needs and create targeted initiatives to address them.
• Monitor program outcomes and present results to inform continuous improvement.

Community Engagement:

• Build meaningful relationships with current, past, and prospective families to foster loyalty and advocacy.
• Serve as the school’s ambassador at events, networking with external organizations to enhance visibility.
• Actively support school enrollment by promoting programs and maintaining an inviting environment for prospective families.

Reporting and Evaluation:

• Maintain meticulous records of program activities and engagement metrics.
• Provide regular updates and recommendations to the Executive Director and leadership team.

School Events:

• Collaborate with the learning and leadership teams to plan and execute memorable school events.
• Ensure events are well-communicated to stakeholders, maximizing attendance and satisfaction.
• Manage sign-up platforms, guest experience, and post-event reporting.

Student Records:

• Maintain accurate, up-to-date student non-learning information on school platforms.
• Regularly audit and update records to ensure consistency and reliability.

Home-School Communication Management:

• Develop and manage engaging school publications, including newsletters and announcements.
• Ensure timely communication to keep families informed and involved.

Parent Welfare:

• Foster a culture of care by monitoring parent satisfaction and addressing concerns promptly.
• Implement strategies to enhance parent engagement and build trust.
• Regularly update the Parents Portal to keep families informed and supported.

Key Attributes and Personality Traits:

• Warm, approachable, and relatable demeanor.
• Strong problem-solving skills with a proactive and empathetic mindset.
• High emotional intelligence to navigate conversations with diverse families and stakeholders.
• Passion for community building and a genuine interest in the success of each child and family.
• Strong ability to inspire trust, commitment, and collaboration within the school community.

Qualifications

• Bachelor’s Degree in Mass Communication, Public Administration, Education, or a related field.
• Minimum of 5 years of experience in customer service, community engagement, enrollment, or a similar role.
• Exceptional organizational, communication, and relationship-building skills.
• Proven ability to manage events, programs, and stakeholder interactions effectively.
• Proficiency with Microsoft Office and database systems.

Application Closing Date
Not Specified.