Client Success Manager at Opay

OPay is a mobile money platform operated by OPay Digital Services Limited and licensed by the Central Bank of Nigeria. Launched in June 2018, the company has spread its services across all 36 states in Nigeria with over 500,000 mobile money merchants. We are more than a payment company. We believe everyone should be able to enjoy financial and social inclusion, without regard for physical borders, boundaries, or even social status. OPay is a one-stop mobile-based platform for payment and other important services in your everyday life. Millions of users rely on OPay every day to send and receive money, and pay bills.

We are recruiting to fill the position below:

Job Title: Client Success Manager

Location: Nigeria

Key Responsibilities

• Responsible for collecting leads from key account target customers, establishing contacts, and achieving cooperation with target customers.
• Manage quotes, orders, and other transactions with customers.
• Responsible for the long-term cooperative relationship between the company and key account clients. Regularly communicate with customers to understand their needs and issues, and ensure customer satisfaction
• Conduct market research on the industry where key account clients are located, and analyze changes in customer needs and market trends.
• Regularly report market feedback and competitor information to superiors.
• Respond quickly to customer issues, especially emergencies or complaints, maintain the company's image, and properly handle customer issues.
• Obey work arrangements and strictly implement SOP.

Job Requirements

• Have more than 3 years of sales experience and more than 1 year of sales experience for industry key customers. 
• Understand market trends, industry characteristics, financial processes, and financial payment needs well.
• Familiar with key customer business processes, good at customer service development, and relationship management.
• BSc / HND
• Must have requisite negotiation and communication skills.
• Must have strong leadership skills.
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets.
• Committed to continuous education through workshops, seminars, and conferences.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Proven ability to drive the sales process from plan to close.
• Strong business sense and industry expertise.

Application Closing Date
3rd February, 2024.