ICT Specialist 2 at International Committee of the Red Cross - ICRC

The International Committee of the Red Cross (ICRC) is an impartial, neutral and independent organisation whose exclusively humanitarian mission is to protect the lives and dignity of victims of armed conflict and other situations of violence and to provide them with assistance.

We are recruiting to fill the position below:

Job Title: ICT Specialist 2

Location: Abuja
Employment Type: Full-time

Job Description

• Under the supervision of the ICT Manager, the ICT Specialist 2 manages and organizes all ICT systems and services in the location where s/he is posted. S/he assists the ICT Manager in designing data driven solutions but will also handle various administrative tasks to support the ICT team, displaying a strong with strong analytical skills and proficiency in data analysis tools and software.

Job Description

• Maintains contacts with suppliers/providers and follows ICRC logistics and ICT procedures
• Ensures ICT inventory is updated regularly and maintains adequate stocks levels.
• Ensures that global/country-level policies and procedures are implemented and followed.
• Level 1 user support, including workplace and digital workplace.
• ICT Briefings
• Build reports on helpdesk activity.
• Data Analysis & Reporting: Collect, clean, and analyze data from multiple sources to create detailed reports and visualizations that support business decisions.
• Dashboard Development: Design, develop, and maintain interactive dashboards and reports using BI tools such as Tableau, Power BI, Looker, or other data visualization tools.
• Requirements Gathering: Collaborate with business stakeholders to understand their needs and translate them into functional BI solutions.
• Data Modeling: Develop and maintain data models that support business reporting and analytics.
• Performance Monitoring: Ensure data accuracy, quality, and consistency in reports and dashboards, and troubleshoot data discrepancies or issues as they arise.
• Continuous Improvement: Identify and recommend improvements to existing processes and BI practices to enhance efficiency and effectiveness.
• Training & Documentation: Provide training to end-users on BI tools and document processes, data definitions, and report/dashboards usage for self-service analytics.
• Collaboration with IT & Data Teams: Work closely with IT, data engineering, and data science teams to enhance data infrastructure and integrate new data sources.

Requirements

• Educational Background: bachelor’s degree in computer science, Data Science, Information Technology,
• Certifications: BI-related certifications (e.g., Microsoft Certified: Data Analyst Associate, Tableau Desktop Specialist, etc.) are a plus.
• Experience: 3+ years of experience in IT field, BI and data analysis, or a related field.

What we offer

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, open-ended contract.
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere and experience different contexts, fields, and challenges.

Application Closing Date
20th December, 2024.