Data Analyst - Customer Insights at M-KOPA Nigeria

M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We are recruiting to fill the position below:

Job Title: Data Analyst - Customer Insights

Location: Lagos

Job Purpose

• In this role, you'll lead analysis projects that capture the voices of our customers and agents. 
• Your insights will drive improvements and fuel innovation across the business, making a tangible impact on our services.

What will you do?

• In this role, you’ll dive deep into research data, focusing on both quantitative and qualitative aspects.
• Using tools like Excel, you'll clean, interpret, and analyze data to uncover meaningful insights.
• Whether you’re answering specific business questions or exploring broader trends, your analyses will provide valuable recommendations that drive business decisions.
• Designing clear, user-friendly research reports and dashboards will be a key part of your work.
• These reports need to summarize results compellingly, drawing out insights and offering actionable recommendations.
• You’ll also present your findings to senior management and other stakeholders, making sure complex data is easy to understand and impactful.
• Managing multiple projects simultaneously will keep things dynamic.
• Ensuring data quality through validation checks is essential, and staying updated on the latest trends in data analysis and visualization will help you continually enhance your approach.
• Collaboration is at the heart of what we do.
• You’ll work cross-functionally with various teams to address important business questions, fostering a culture of data-driven decision-making.
• Your contributions will support projects across M-KOPA, helping shape our strategic direction.

Expertise

• A Bachelor’s Degree in a quantitative field, or equivalent experience, will set a strong foundation.
• At least two years of experience in a similar role, along with proficiency in Excel, will be essential.
• You’ll thrive in this role if you have strong written communication skills, experience with BI platforms like Looker or Power BI, and a knack for asking the right questions to structure impactful analysis.

Application Closing Date
Not Specified.