Terminal Operations Specialist at Kiva Technologies

Kiva Technologies is an innovative fintech service software company that offers cutting-edge solutions designed to streamline financial processes, improve operational efficiency, and drive growth for businesses. We specialize in providing digital payment, transaction processing, and financial management services to a global client base. Our team is dedicated to fostering a collaborative environment that encourages continuous learning and development

We are recruiting to fill the position below:

Job Title: Terminal Operations Specialist

Location: Lagos
Employment Type: Full-time

Description 

• The Terminal Operations Specialist is responsible for managing and optimizing terminal-based software operations, ensuring seamless integration, functionality, and performance. This role involves close collaboration with cross-functional teams to support service delivery, troubleshoot issues, and ensure compliance with industry standards and internal policies.

Key Responsibilities
Operations Management:

• Oversee the configuration, deployment, and monitoring of terminal software systems.
• Ensure the smooth functioning of terminal-related applications to meet service level agreements (SLAs).
• Manage and maintain terminal operational documentation.

Technical Support & Troubleshooting:

• Act as the primary point of contact for terminal-related technical issues.
• Investigate, diagnose, and resolve terminal software and hardware malfunctions.
• Collaborate with engineering teams to escalate and resolve critical issues.

System Integration & Testing:

• Coordinate with product and engineering teams to integrate terminal software with other company systems.
• Conduct regular testing to ensure terminal software compliance with updates, patches, and security protocols.

Data Management & Reporting:

• Monitor terminal performance metrics and generate regular reports for management.
• Analyze operational data to identify trends, bottlenecks, and opportunities for process improvement.

Compliance & Security:

• Ensure terminal systems adhere to company security standards and industry regulations.
• Conduct audits and risk assessments to safeguard terminal operations against vulnerabilities.

Team Collaboration:

• Provide training and guidance to staff on terminal system operations.
• Work closely with customer support to address client concerns and enhance user satisfaction.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Operations Management, or a related field.
• Minimum of 3-5 years of experience in terminal operations or related fields, preferably in a service software company.
• Proven experience with terminal systems, software integrations, and operations management.
• Proficiency in terminal software tools and operating systems.
• Understanding of APIs, system integrations, and cloud-based solutions.
• Familiarity with scripting languages like Python or Shell is a plus.

Preferred Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work in a hybrid environment with minimal supervision.

Benefits

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Flexible work environment and work-from-home options.

Application Closing Date
6th January, 2025.

Method of Application
Interested and qualified candidates should send their Resume to: herrietha.okeakpu@helproute.so using "TERMINAL OPERATIONS SPECIALIST" as the subject of the mail.

Note: Only shortlisted candidates will be contacted.