Front Desk Executive at Rainoil Limited

Rainoil Limited is an integrated downstream oil and gas company. A prominent player in the Nigerian industry, the company’s operations span across the downstream value chain i.e. Petroleum Product Storage, Haulage/Distribution and Retail Sales. Our primary products include Petrol (PMS), Diesel (AGO) and Kerosene (DPK).

They are recruiting to fill the position below:

Job Title: Front Desk Executive

Location: Lagos
Employment Type: Full-time

Description

• As the first point of contact for all visitors, you will represent Rainoil with professionalism and warmth, ensuring every guest feels valued and supported.
• The Lobby Executive is crucial in maintaining our customer service standards and plays a pivotal role in fostering an exceptional experience for both internal and external stakeholders.

Responsibilities

• Customer Interaction: Greet and assist all visitors, providing information and directing them to the appropriate departments.
• Enquiry Handling: Respond to inquiries from customers and staff, offering accurate and timely assistance across various communication channels (phone, email, etc.).
• CRM Management: Keep track of visitor logs and update the CRM system with necessary information.
• Visitor Coordination: Collaborate with internal teams to facilitate meetings, presentations, and events, ensuring smooth logistics.
• Client Feedback: Gather visitor feedback to enhance customer service and front-desk processes.
• Event Support: Assist in coordinating lobby events, birthdays, and other company celebrations.

Requirements

• Minimum of 1 year in a customer service or front desk role within a corporate environment.
• Bachelor’s degree or HND in Business Administration, Marketing, or a related field.
• Strong interpersonal and communication skills, with a customer-centric approach.
• Familiarity with CRM systems is a plus.

Application Closing Date
17th December, 2024.