Field Service Operations Line Manager at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:

Job Title: Field Service Operations Line Manager

Job ID: 758693
Location: Lagos

About this Opportunity

• We are now looking for a Field Service Operation (FSO) Line Manager, are you interested? In this role, you will ensure customer value and happiness through an efficient service delivery.
• As an FSO Line Manager, you will support service delivery directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
• You will have a role to lead all the assigned teams across assigned regions as per business need with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is performed within the scope of OHS requirements.
• All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.
• The role is open to be hired in Egypt, Pakistan, Turkey or Nigeria

What you will do

• Ensure service delivery execution within Network rollout projects
• Build a productive work environment for individuals and drive performance management (process)
• Collaborate with stakeholders i.e., sourcing, project teams, Sales team, OHS etc.
• Ensure team resource utilization and efficiency
• Be innovative in order to ensure the optimized project delivery
• Drive competence management
• Conduct Resource management
• Look after unit finance within your group.

You should Bring it!

• Education: Engineering Degree in Telecom or equivalent
• Min years of experience: 5+ years of relevant experience in delivering FSO projects
• Domain-experience: Network Roll out (RAN & Transmission)
• Deep understanding of FSO Service Delivery process, models, and strategy
• Excellent Social and presentation skills
• Financial competence and skills
• Formulating strategies and concepts
• Adhering to principles and values
• Leading, supervising, and responding to change in a fast-paced environment.

Additional Requirements:

• Must have field experience and worked with ASP’s
• Understand the structure and alignment of rollout teams
• Hands-on experience in Ericsson network rollout tools (Eritop, Erisite), finance tools (SAP Fiori)

Application Closing Date
Not Specified.