Client Service Officer at Motomedia Reflomax Limited

Motomedia is an Innovative Outdoor Advertising Company with a proven track record of developing and delivering successful OOH campaigns, with Mobile integration and Mobile analytics. We Mind-the-Gap and bridge it between brands and their target audience leveraging our creative and technological capabilities. Motomedia is an affiliate of Motomedia UK; we have grown exponentially in the past decade to become one of Africa's pride with operations in East & West Africa.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Maryland, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Client Service Officer to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure clients are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them.
• If you have a background in customer service and knowledge of our industry, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Develop relationships with a portfolio of clients to ensure satisfaction
• Create plans to address clients’ business needs
• Ensure services are delivered to customers in a timely manner
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Schedule regular meetings with clients to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and products
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Collaborate with internal teams (e.g. operations, sales, creative) to address customers’ needs
• Acquire a thorough understanding of key customer needs and requirements
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust

Requirements

• Minimum of 3 years of Proven experience as a Client Service Officer/Key Account Manager/Client Relationship Officer
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office (PowerPoint and Excel), with working knowledge of CRM platforms (e.g. Salesforce)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• BSc/BA in Business Administration, Marketing or a related field.

 Salary
N200,000 - N250,000 / Month.

Application Closing Date
10th February, 2025.